Unit 5 Sales Process: Question Preview (ID: 7777)

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What is a system that involves finding customers and keeping them satisfied?
a) Selling
b) Sales Management
c) Loyalty Program
d) Customer Relationship Management

What is a written report that documents a sales representative\'s visit with a customer?
a) Will Call
b) Call Report
c) Invoice
d) Sales Quota

Which of the following is apart of Sales Management?
a) Playing Around
b) Selling
c) Training
d) Buying

What is any form of direct contact between a salesperson and a customer?
a) Personal Selling
b) Industrial Selling
c) Organizational Selling
d) Retail Selling

What is a visit without an appointment?
a) Meeting
b) Will Call
c) Cold Call
d) Visiting

Which of the following is a type of Customer Decision Making?
a) Limited Decision Making
b) Purschase Decision Making
c) Objective Decision Making
d) Layaway Decision Making

Which of the following is NOT a product feature?
a) Basic Features
b) Extended Product Features
c) Physical Features
d) Texture Features

What are reasons a customer buys a product?
a) Endless Chain
b) Referrals
c) Buying Motives
d) Prospecting

Which of the following is NOT a type of approach?
a) Selling Approach
b) Merchandise Approach
c) Service Approach
d) Greeting Approach

What type of words should you use when speaking to a customer?
a) College Terms
b) Selling Terms
c) Old English Terms
d) Layman\'s Terms

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