Business Communication 10 Week Exam Review - Multiple Choice Question Preview (ID: 62301)


2023-2024. TEACHERS: click here for quick copy question ID numbers.

The term used to describe the overall impression you continue to build throughout your career is your professional ...
a) communication
b) brand
c) resume
d) style

Which of the following is an example of upward communication within an organization?
a) three administrative assistants meet to discuss possible software upgrades
b) a department manager sends a text message to his employees about a new overtime policy
c) a warehouse worker suggests to his boss a way to improve employee morale
d) the CEO sends an email message to all employees inviting them to a company picnic

The three basic functions of business communication are to
a) inform, entertain, impress
b) inform, persuade, promote goodwill
c) inform, persuade, explain
d) inform, instruct, entertain

Which of the following zones of personal interaction suggests a distance of 1 1/2 to 4 feet when interacting with coworkers?
a) intimate zone
b) personal zone
c) social zone
d) public zone

Remaining silent while a nonnative-speaking coworker struggles to express an idea in English is an example of showing
a) superiority
b) ethnocentrism
c) prejudice
d) tolerance

Many of the world's industrialized countries have formally agreed to a new global treaty that bans the practice of bribery of foreign government officials. What organization promoted this treaty?
a) Central Intelligence Agency
b) World Trade Organization
c) Organization for Economic Cooperation and Development
d) Ministry of Industry and Trade

Lucy works in an office that has nonterritorial workspaces. This is new to her, and she would like to display good open office etiquette. What should she do?
a) speak in a soft voice and wear headphones to cut down on noise
b) try to get to the office first each morning so that she can always get the best desk
c) engage in a lot of chitchat to get to know her coworkers better
d) eavesdrop as often as possible to learn about the company culture

Katelynn is in charge of a department meeting, and two of her colleagues are in conflict about a specific issue. What should Katelyn do?
a) make both employees leave the meeting until they can calm down
b) send both employees to counseling
c) encourage each to make a complete case while group members give their full attention
d) have both employees move to a corner so that the rest can continue the meeting

Which of the following is an example of a so-called soft skill?
a) working well as part of a team
b) knowing how to prepare financial statements
c) having experience using various software packages
d) being able to analyze marketing data

Which of the following is advised for citing numbers when writing to businesspeople in other cultures?
a) write all numbers in word form
b) use figures to express the month of the year
c) convert dollar figures into local currency
d) minimize references to numbers to avoid confusion

Emma runs a small business and wants to improve communication among her increasingly diverse staff. Which of the following should she do?
a) encourage employees to think alike so that conflicts can be avoided
b) consider having employees take part in diversity awareness training
c) expect conformity from her employees
d) assume that her employees will adapt to her primary culture

Kendra works largely from home but must occasionally go to her office for certain projects. There, she shares a communal office space rather than having her own desk and equipment. This trend is called
a) job sharing
b) contracting
c) coworking
d) conferencing

Lindsay is planning a meeting to develop a new procedure for handling employee grievances. How many participants should she invite?
a) at least on representing each of the company's 16 departments
b) all employees so that no one feels excluded
c) five or fewer
d) ten or fewer

Sincerely striving to understand other's viewpoints, also known as --- listening, is the most effective form of listening.
a) critical
b) discriminative
c) empathetic
d) inquisitive

Sam, a human resources representative, is developing a training program for company leaders to prepare them for the company's global expansion. Which one should he stress to acknowledge different cultural values while emphasizing moral initiative?
a) clear definitions of good ethics and bad ethics
b) the importance of seeing a business transaction through at all costs, even if it violates the company's core values
c) the use of legalistic strategies over ethical considerations
d) alternatives to government payoffs, such as nonmonetary public service benefits or technical expertise

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