Workplace Readiness Skills 6-12 Question Preview (ID: 61495)


Workplace Readiness Practice Quizzes (CTECS: Https://wrs.ctecs.org/wp_quiz/wrs-quiz-2019-skills-6-12/). TEACHERS: click here for quick copy question ID numbers.

You have been working on a game design project with your manager who has been repeatedly using inappropriate language which makes you uncomfortable. You have already asked him to stop doing so. What should you do?
a) Join in with the use of the inappropriate language to fit in.
b) Remain calm and report the problem up the chain of command.
c) Directly confront the manager again about the situation.
d) Threaten to quit if he does not stop speaking in such an inappropriate way.

An angry coworker complains about the way you do your job. Your BEST response is to
a) be more assertive than he/she is.
b) call security for help.
c) walk away to avoid conflict.
d) remain calm and focused on a solution.

Which of the following strategies for dealing with conflict requires input from both sides to work through differences to find a win-win solution?
a) Negotiation
b) Avoidance
c) Denial
d) Competition

At the conclusion of making a presentation to a large group, someone from the audience asks you a long, elaborate question. What is the best practice to use in order to answer the question effectively?
a) Smile and answer the question as soon as possible.
b) Restate the key question and ask if your understanding is correct.
c) Ask for the person’s email address so you can send him/her your answer.
d) Focus on one part of the question and answer that, then move on.

What part of your speech sets the tone, gains trust, and gets the audience's attention?
a) Introduction
b) Supporting evidence
c) Conclusion
d) Non-verbal body language

Why is having cultural diversity on a company’s staff a good idea?
a) It creates work ethic.
b) The work environment will be more ethical.
c) There is a broader range of talents, skills, and creativity.
d) It meets the federal regulations.

A customer-service worker, due to her religious beliefs, has refused to serve someone. What should that employee expect?
a) That a coworker will step in on her behalf and serve the customer.
b) A promotion for demonstrating integrity.
c) That no harm is done to the customer.
d) To be fired, reassigned, or demoted.

Being considerate of other people and cultures is an example of which workplace readiness skill?
a) Professionalism
b) Work ethic
c) Respect for diversity
d) Critical thinking

While in the workplace, you meet a person with a disability. You should
a) treat the person with dignity and respect.
b) avoid eye-contact and do not offer any assistance.
c) ask a coworker to help the person if you have no experience.
d) ask questions about the origin of the person's disability.

Oki is a sales associate at a computer sales store. He notices an older man with tattered clothing enter the store. How should he first approach the customer?
a) Inform the customer of available lay-away plans.
b) Ask the customer to look at the posted dress code and leave.
c) Greet the customer and ask if he would like her assistance.
d) Wait until the customer approaches her and handle it.

A customer who speaks little English calls with questions about a product he recently purchased at your store. You are having difficulty understanding him. What is your best approach to helping this customer?
a) Find a coworker of another ethnicity who can help.
b) Send the caller to your supervisor.
c) Tell the customer you cannot understand him and ask him to visit the store.
d) Follow the established customer-service policy.

Project tasks have been assigned to individual team members. Which action MOST hurts the potential success of the team?
a) Having distinct roles
b) Inspiring competition among team members
c) Individuals requesting help when problems arise
d) Focusing exclusively on individual roles.

Which of the following BEST describes contributing to the success of any team?
a) Isolating your work to be more productive
b) Working collaboratively with others
c) Asking others for assistance
d) Volunteering to be the leader

Which of the following is most closely related to the culture of an organization?
a) Company values
b) Workplace procedures
c) Economic advantage
d) Competitive edge

What is the result of a large supply but a low demand for a particular product?
a) an increase in price
b) an increase in competition
c) surplus
d) a monopoly

If you are interested in a promotion, which of the following is essential?
a) Take coworkers to lunch.
b) Develop a friendship with your supervisor.
c) Hire a life coach.
d) Acquire and prove new industry knowledge.

When applying for a job that has specific job requirements, you should clarify, emphasize, and elaborate on your ability to perform those tasks in your
a) resume.
b) references.
c) bibliography.
d) cover letter.

A benefit to preparing and taking your own lunch to work is:
a) it cuts down on time needed for a lunch break.
b) it provides the opportunity to eat healthier.
c) it is good for the environment.
d) it promotes workplace morale and culture.

An employer responds positively to Alice's application by calling and asking her to interview in person. Her parent can help her the most by
a) assuring Alice that she will do great on the interview.
b) asking her mock questions and giving feedback.
c) writing a strong reference letter to her potential employer.
d) purchasing a new ball gown for the interview.

The sometimes predictable fluctuations in economic activity of one company, such as employment and production, are referred to as:
a) the business cycle.
b) microeconomics.
c) the law of demand.
d) the law of supply.

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