NWS And VAPS Client Review Section 2 Question Preview (ID: 60429)


National Accounts Are Clients That Have A Corporate Presence, Are High Revenue And Have Merchants Supported By Multiple Regions. Many Of These Accounts Have Unique Setups Or Support Procedures. TEACHERS: click here for quick copy question ID numbers.

Who handles transaction rekeys for Standard Parking (APCOA)
a) Transaction Support
b) Client Support Helpdesk
c) National Account Representative
d) Debit Card Research

Can we provide Batch information to a Standard Parking(AMCOA) merchant?
a) Yes
b) No
c) Refer to corporate
d)

What Support level are we for ARCO?
a) First Level Support
b) Second Level Support
c)
d)

Can Cashback be changed for Arco locations?
a) Yes, we are able to make changes for the site.
b) If you receive a call asking to change this, please advise the caller to contact their FBC.
c) No, this client does not allow for cashback
d)

For ARCO Merchants, if a site would like to add or delete a card type. What process should we follow?
a) Engage with Back office maintience team
b) Refer them to Tesoro Card Marketing
c) Refer to the EAA
d) Update the card table and advise a download

Does ARCO locations apply a surcharge for debit transactions?
a) Yes, they will surcharge .35 cents for each debit transaction
b) No, they do not surcharge
c)
d)

For ARCO locations, how would we assist the site?
a) All Arco rekey requests to Tesoro Card Marketing at 866-837-6763
b) We do not handle rekeys for this merchant
c) All rekeys are submitted to the EAA
d)

For ARCO locations, Can we provide transaction information for police investigations or legal/court ordered issues?
a) Yes, we are able to assist with this request
b) No, the helpdesk will be unable to assist and must be referred to card marketing team
c)
d)

What is the phone number Merchants will call to updated card types for ARCO locations?
a) 623-266-3600
b) 866-837-6763
c) 877-989-5020
d) 866-785-9520

Who is the Enterprise Account Analyst for ARCO?
a) Valerie Brock
b) Tony Devor
c) Maria Antwanett
d) Greg Bauske

What is the Voice Authorization number for ARCO Visa
a) 1-800-343-5792 ID 47222
b) 1-800-343-5822 ID 47222
c) 1-800-434-5792 ID 47222
d) 1-800-434-5752 ID 47222

What Support level are we for Citgo?
a) First level Support
b) Second Level Support
c)
d)

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