NWS And VAPS Client Review Question Preview (ID: 60428)


National Accounts Are Clients That Have A Corporate Presence, Are High Revenue And Have Merchants Supported By Multiple Regions. Many Of These Accounts Have Unique Setups Or Support Procedures. National Accounts Is Comprised Of Both Mid Market And Nati. TEACHERS: click here for quick copy question ID numbers.

For 7/11 Merchants we are first level support.
a) True
b) False
c)
d)

The NWS terminal format for 7/11 looks like what format?
a) ARCO12345601
b) SEVN9655001
c) SPRK000201
d) WIKI123456

Where will you find a list of card types that can be accepted at 7/11?
a) Contact info tab
b) Hot news
c) Batch/Finance info
d) Contract info

Can we provide card information to Merchants?
a) No, we are second level Support, the corporate HD will assist with this inquiry.
b) Yes, Second level security needs to be verified
c)
d)

Who is the Enterprise Account Analyst for 7/11
a) Peter Jessiman
b) Bonnie Adeyosoye
c) Larry Lister
d) Bill Neal

Who is the National Account manager for Admiral(Car washes)
a) Jeff Ramandi
b) Tony Hodges
c) Terry Shelton
d) Jessica Higdon

Can an agent make updates to banking or settlement information to Admiral Petroleum sites?
a) Yes, follow standard security verification for these changes
b) Yes, you must be speaking to the Owner or authorized signer
c) No, Do not make an updates without approval from the NAR/NAM
d)

For an Admiral petroleum site, are we able to provide release card information to a merchant?
a) No, We do not release card numbers or expiration dates to sites. Please refer sites to Corporate for more this information.
b) Yes, We can provide this to the merchant after verifying some basic info about the transaction
c) Yes, Verify security and proceed
d)

For Admiral Petroleum sites, are you able to release batch information?
a) Yes, Verify security and proceed
b) No, Please refer sites to Corporate for Batch information.
c)
d)

What is our responsibility when troubleshooting Vx520's for admiral petroleum locations?
a) There are no specific steps to troubleshoot.
b) We are the NWS helpdesk and will troubleshoot terminal hardware and application issues.
c) We do not troubleshoot these devices.
d)

What support level are we for admiral petroleum locations?
a) First level
b) Second Level
c)
d)

Does our helpdesk assist with pricing questions for ABM Parking locations?
a) Yes, Verify security and proceed with conversations
b) No, Individual sites should be referred to Corporate for pricing information.
c)
d)

For ABM Parking locations, how do we assist a site needing full card numbers for rekeys?
a) We do not assist the site
b) We can provide up to 3 card numbers in a 24 hr period
c) Refer to lisa moyer, Yvonne Slaymaker or Kathlyn (Kathy) Duque
d)

What is the phone number that can be provided to an ABM parking merchant for Visa/Mastercard authorizations?
a) 718-786-6988
b) 800-228-1122
c) 407-681-0101
d) 407-421-2002

For Citizens Parking , our helpdesk is Second level Support.
a) True
b) False
c)
d)

Who handles the Dispute Chargebacks for Lanier Parking?
a) chargebacks are emailed to Madelline Moreira
b) chargebacks are emailed to Rami Baghdadi
c) chargebacks are emailed to Susan King
d)

How are Lanier Parking merchants funded?
a) Daily
b) By Batch
c) Monthly
d) Biweekly

What Support level is Client support for Standard Parking (APCOA) locations?
a) First Level Support
b) Second Level Support
c)
d)

What are the Company ID's used for Standard parking(APCOA)?
a) ABCN, CPSK, DPRK, SPRK
b) APCN, CPRK, DPRK , SPRK
c) ABCN, CPRK, DPRR, SPPK
d) ABCN, CRSK, DPRN, SPPI

Who is the Settlement Provider for Mastercard for Standard Parking(APCOA) that have a company ID of APCN?
a) HPS
b) American Express
c) NWS Negative File
d) FOOMP(TSYS)

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