Communication Question Preview (ID: 59935)


Effective Communication Skills. TEACHERS: click here for quick copy question ID numbers.

Misunderstandings
a) Failures in communication that lead to conflict
b)
c)
d)

conflict
a) use of words, spoke or written, to send a message
b) stating what I want or need
c) coming to an agreement
d) disagreement or argument that occurs due to misunderstanding or differing priorities, values, goals, or needs

nonverbal communication
a) use of body language, tone and volume of voice and other wordless signals to send a message
b) making smart remarks
c) talking to someone
d) yelling at someone

Verbal Communication
a) use of words, spoke or written, to send a message
b) Yelling at someone
c) talking calm to someone
d) making smart remarks

what is communication
a) Exchange of text messages
b) Exchange of spoken or unspoken messages between people
c) Exchange of emails
d) Exchange of words

Negotiation
a)
b)
c) process of working together to resolve a solution
d)

Compromise
a)
b)
c)
d) Agreement in which two side come together and each side gives in a little

Assertive
a)
b) Clearly stating needs, wants, and feelings
c)
d)

Aggressive
a)
b) Making demands of and insulting others
c)
d)

Passive
a) Hiding or not clearly stating needs, wants, and feelings
b)
c)
d)

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