Communication Question Preview (ID: 59935)
Effective Communication Skills.
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what is communication
a) Exchange of text messages
b) Exchange of spoken or unspoken messages between people
c) Exchange of emails
d) Exchange of words
Verbal Communication
a) use of words, spoke or written, to send a message
b) Yelling at someone
c) talking calm to someone
d) making smart remarks
nonverbal communication
a) use of body language, tone and volume of voice and other wordless signals to send a message
b) making smart remarks
c) talking to someone
d) yelling at someone
conflict
a) use of words, spoke or written, to send a message
b) stating what I want or need
c) coming to an agreement
d) disagreement or argument that occurs due to misunderstanding or differing priorities, values, goals, or needs
Misunderstandings
a) Failures in communication that lead to conflict
b)
c)
d)
Negotiation
a)
b)
c) process of working together to resolve a solution
d)
Compromise
a)
b)
c)
d) Agreement in which two side come together and each side gives in a little
Assertive
a)
b) Clearly stating needs, wants, and feelings
c)
d)
Aggressive
a)
b) Making demands of and insulting others
c)
d)
Passive
a) Hiding or not clearly stating needs, wants, and feelings
b)
c)
d)
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