POB Objective 1 Question Preview (ID: 59442)
Objective 1.
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What are the four communication styles that are appropriate to use when targeting an audience?
a) Research, Process, Impact, outcome
b) Research, Specificity, Needs, Strategy
c) Research, Formative, Process, Impact
d) Formative, Process, Impact, outcome
What is the first thing you should remember when a caller is very difficult and complaining?
a) You are speaking with your mom
b) You are speaking with your boss
c) You are speaking with a client or potential client
d) You are speaking with your competition
What are the five ways to communicate in Business?
a) In Person, Email, Letter, Phone, Memo
b) In Person, Instagram, Letter, phone, memo
c) Facebook, email, letter, phone, memo
d) Tic Tok, in person, phone, letter, memo
Business communication involves the
a) Clients
b) Current projects
c) Exchange of information
d) Social media
Written communication should always conclude with a:
a) Call to action
b) Call to run
c) Call to vote
d) Call to move
The three format/types of Business communication are:
a) Verbal, silence, written
b) Memo, verbal, written
c) Written, social, memo
d) Verbal, written, electronic
Joe is a controller when it comes to communication style. If you are communicating with Joe, you should make sure you:
a) Get to the point
b) Ask about his family
c) Present facts and data
d) Slow down, take your time
In the model of communication, we studied we learned that the main parts where a sender, a message, and a _____________
a) Socializer
b) Controller
c) Receiver
d) Analyzer
Written Business communication is used to:
a) Formalize the information sending
b) Invite someone to a party
c) Send coupons
d) Bill someone
In order to be understood on the telephone, a business’s employees should always:
a) Speak from notes
b) Use technical terminology
c) Enunciate clearly
d) Speak rapidly
To be able to explain and defend their ideas objectively to others, individuals usually need to have which type of effective skills?
a) Computer
b) Technical
c) Verbal
d) Reading
The primary reason the business benefits when salespersons practice good customer relations is that it:
a) Develops repeat customers
b) Prevents customer objections
c) Promotes quality service
d) Segments the business’s market
When organizing information to present in a business report, it is effective to:
a) Remain objective
b) Interpret the data
c) Develop an outline
d) Determine the purpose
Monitors, Keyboards, and hard drives are examples of computer
a) Language
b) Networks
c) Hardware
d) Standards
If you are sending something with a letter you should put this at the bottom:
a) Copy notation
b) Complimentary close
c) Signature line
d) Enclosure notation
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