Sales Test Question Preview (ID: 56452)
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What is closing the sale?
a) Things customers do or say to indicate readiness to buy.
b) Process of obtaining a positive agreement from the customer to buy
c) Closing method in which salesperson asks for the sale
d) a way to close a sale in which a salesperson explains services that overcome obstacles or problems
Which one is a retail selling approaches?
a) Greeting Approach
b) System Approach
c) Sale Approach
d) Observing Aproach
What are sales aids?
a) based on the item itself.
b) positive statement about the quality of a product
c) The goal of the product presentation
d) Warranties, newspaper articles, graphs, and customer letters.
What is suggestion selling?
a) method of selling in which the salesperson recommends additional goods or services to the customer
b) a way to close a sale in which a salesperson explains services that overcome obstacles or problems
c) an initial effort to close a sale
d) process of obtaining a positive agreement from the customer to buy
What is buying signals?
a) When the customer leave the store or does not buy anything.
b) List of reasons for not purchasing and possible responses
c) things customers do or say to indicate readiness to buy
d) Permits the salesperson to acknowledge objectections as valid yet offset them
What is trial close?
a) direct close
b) an initial effort to close a sale
c) When the customer have objections
d) When the salesperson asks for the sale
What is which close?
a) trial close
b) direct close
c) all of the above
d) method of closing a sale that encourages a customer to make a decision between two items
What is standing-room-only close?
a) method of closing a sale that is used when a product is in short supply or when the price will be going up in the near future
b) trial close
c) which close
d) closing method in which salesperson asks for the sale
What is direct close?
a) closing method in which salesperson asks for the sale
b) I do not know
c) service close
d) closing the sale
What is a customer relationship management ?
a) positive statement about the quality of a product
b) Something about sales
c) identifying understanding customers to form a strong, long-lasting relationship
d) Something most people can understand
What is service close?
a)
b)
c) kjbhj
d)
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