Teacher Question Preview (ID: 53054)


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1. Joe is a Controller when it comes to communication style. If you are communicating with Joe, you should make sure you:
a) get to the point
b) ask about his family
c) present facts and data
d)

1. Joe is a Controller when it comes to communication style. If you are communicating with Joe, you should make sure you:
a) pressure for an immediate decision
b) present facts and data
c) show enthusiasm, smile and chat
d)

3. Herbie is an Socializer when it comes to communication style. If you are communicating with Herbie, you should make sure you:
a) don't waste time with chit chat
b) avoid small talk
c) ask about his family
d)

4. In the model of communication we studied we learned that the main parts where a Sender, a Message, and a _____________.
a) Socializer
b) Controller
c) Receiver
d)

5. If you were doing a presentation to the Chamber of Commerce you would present your message differently than if you were presenting it to a 4th Grade class. This is because you need to consider your:
a) time
b) target audience
c)
d)

6. Mary has been working on a project for work for 2 weeks. She is presenting her findings to a group of supervisors. One of the supervisors said, I can't believe you wasted 2 weeks and all you came up with was this. Mary should respond by:
a) a. asking the critic, What exactly about the proposal did he not like?
b) a. asking the critic, What exactly about the proposal did he not like?
c)
d)

7. Joe's works at ABC Electric. His boss needs to run an errand and has asked Joe to answer the phone and take any messages while he is gone. The phone rings and Joe answers it. What should Joe say?
a) Hello.
b) Yeah?
c) c. Hello, ABC Electric. This is Joe. How may I help you?
d)

8. Joe's works at ABC Electric. His boss needs to run an errand and has asked Joe to answer the phone and take any messages while he is gone. What is the maximum number of times the phone should ring before Joe answers it?
a) 1
b) 2
c) 5
d)

9. Joe's works at ABC Electric. His boss needs to run an errand and has asked Joe to answer the phone and take any messages while he is gone. The phone rings and Joe answers it. The caller wants to leave a message. What information should Joe write d
a) The caller's name.
b) What the call is concerning.
c) The caller's phone number.
d) d. The caller's name, phone number, and what the call is concerning.

10. Marcus is taking part in a group discussion at a regional meeting of the company for which he works. Before the discussion Marcus remembers that effective group discussion techniques include;
a) a. Listen well but don't speak up because you don't want to say anything stupid.
b) b. Listen well, interrupt to show that you have a strong personality, provide accurate information, and lead the way.
c) c. Listen well, take turns well, provide accurate information, and lead the way.
d)

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