BCS Journey In Quarter 1 Question Preview (ID: 52955)


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Mrs. Agapito talked to her manager she said, “ Sir, is it okey that we call our first client, Mrs. Cruz for her reservation?, and her boss only wave his hand ,meaning it’s okey. What mode of communication demonstrated by Mrs. Agapito’s boss?
a) Verbal Communication
b) Non Verbal Communication
c) Written communication
d) Effective communication

. The following are the advantage or benefits of good communication, EXCEPT:
a) Follow set of examples
b) Solve problems
c) Diminish profit
d) Work as part of the team

What is the best definition of effective communication?
a) Creates collaboration among workers
b) Enables workers show their respect to their manager
c) Achieves a certain details on goals and objectives
d) Enables worker and supervisors to work together efficiently.

What is the best reason why people need to know good written communication?
a) Being able to clearly express oneself in writing
b) Less talks, less mistakes
c) Demonstrate the arts of writing through penmanship
d) d. Increase the number of deals and good negotiation aspects.

Why employers need to know workers capability in working on team environment?
a) To seriously know the applicant disposition
b) To eliminate workers who are selfish and irresponsible
c) To determine whether they can work effectively and collaboratively with others
d) To gain their understanding on worker’s capability in handling arguments

These are the benefits of diversity in team environment, EXCEPT:
a) Wider perspective
b) Greater creativity
c) Employers often resist change
d) More cultural knowledge

How to do if people work remotely?
a) Chat people in their FB messenger
b) Use web cam for periodic check-ins
c) Call and text them daily
d) Make a pen pal

How do you define professionalism?
a) Daily basis on worker’s good performance
b) Individual’s conduct of work
c) An employee’s capability to be promoted
d) The practice of ethics

“ Don’t be a grump!”, what does it mean in career professionalism?
a) Employees must avoid swearing, cursing or cussing
b) Never blame others for their errors
c) Employee must be able to share knowledge and opinions
d) Leaving the bad moods at the door when you come to work

The following are the included in the benefits of Occupational Health and safety Management System, EXCEPT:
a) Demanding access to finance
b) Improve health and safety performance
c) Reduced cost associated to accidents
d) Improved confidence

When was the OSH Legislation passed in the Philippine Constitution?
a) 1974
b) 1984
c) 1994
d) 1964

What agency the OSH related?
a) Department of Social Welfare and Development
b) Department of Education
c) Department of Labor and Employment
d) Department of Health’

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