Principles Of Business 1.03-1.04 Question Preview (ID: 45248)
POB 1.03-1.04 Spring 2019.
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Terry is sending a letter to one of his most important clients about upcoming investment opportunities. He wants to make sure that he has included all of the important information that his client will need to make an investment decision. What profess
a) clear
b) concise
c) C. complete
d) correct
Which is a formatting characteristic of a full-block business letter?
a) double-spacing within the paragraph
b) no paragraph indents
c) indented first paragraph
d) using a right justification for all paragraphs
The project manager sent a memo to her/his team outlining the project goals and task items to achieve the goals. Which aspect of business written communication is being used?
a) indirect
b) information
c) persuasive
d) results oriented
Jane had to write a letter of termination for one of her employees. Which aspect of business written communication is she using?
a) indirect
b) information
c) negative
d) persuasive
The accounting department at the shoe store has not received payment from a customer. Which would be the best form of business communication to use in this situation?
a) conversation in person
b) letter
c) memo
d) phone
A business that writes letters to customers to confirm their orders or requests should make sure that the letters contain:
a) product ratings and grades
b) all the necessary information
c) exchange rates
d) a map of all business locations.
Which is a characteristic of good customer service?
a) asking many questions
b) offending people
c) offering quality service
d) taking a long time to reply
The primary reason customers give for not returning to a business is a lack of:
a) courtesy from salespeople
b) available parking
c) advertised merchandise.
d) customer-service personnel
When businesses need to formalize the information provided to employees, customers, or other businesses, they often use which type of communication?
a) upward
b) lateral
c) written
d) verbal
The primary reason the business benefits when salespersons practice good customer relations is that it:
a) develops repeat customers
b) prevents customer objections
c) promotes quality service
d) segments the business's market
It is easier for employees to develop positive customer/client relations if employees understand that each customer is:
a) a possible problem
b) a unique individual.
c) in a hurry
d) in a hurry
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