Principles Of Business 1.01-1.02 Question Preview (ID: 45247)


POB 1.01-1.02 Spring 2019. TEACHERS: click here for quick copy question ID numbers.

To be able to explain and defend their ideas objectively to others, individuals usually need to have which type of effective skills?
a) computer
b) Technical
c) verbal
d) Reading

Google has a relaxed atmosphere and believes that creativity comes from a stress-free workplace. What type of person is that company looking to hire?
a) analyzer
b) collaborator
c) controller
d) strategic

All calls coming into a business should end as pleasantly as possible in order to:
a) provide callers with accurate information
b) make the best use of an employee's time.
c) help an employee get a good review.
d) leave a good last impression with callers

When Dawn answered the front desk telephone at her property, a female caller who sounded very upset said, My daughter, Susan Smith, is staying at your hotel, and I need to reach her immediately because of a family emergency. Would you please give me
a) She forgot to listen attentively to the caller
b) She did not take written notes about the call.
c) She gave out a guest's room number
d) She did not answer the caller with enough courtesy.

In order to be understood on the telephone, a business's employees should always:
a) speak from notes
b) use technical terminology.
c) enunciate clearly.
d) speak rapidly

Individuals who are able to defend their ideas objectively provide others with:
a) personal opinions
b) emotional information
c) logical evidence
d) unrelated statistics

Which is not a tool that people use when participating in discussions?
a) Pointing out missing information
b) Sharing a personal experience
c) Building on someone else's comment
d) Helping the group summarize what has been said

What type of communication style is usually appropriate for evaluation or counseling interviews with employees?
a) Casual
b) Formal
c) Routine
d) Technical

When Steven asks questions in an open-minded way, he avoids:
a) stating his own opinion.
b) attacking someone else's idea.
c) suggesting a better way to do something.
d) mentioning the truth.

Why is it often important to take notes during meetings or presentations?
a) The audience needs something to do
b) The speaker is difficult to understand
c) This information will be needed later.
d) Writing keeps the mind focused

When organizing information to present in a business report, it is effective to:
a) remain objective
b) interpret the data
c) develop an outline
d) determine the purpose

In history class, Dr. Smith is going over a timeline of the events that led up to World War II. Which note-taking strategy would work best?
a) charting
b) Cornell notes
c) mapping
d) outlining

Which is a reason why it is important to organize information before preparing a business report?
a) to investigate the cause of the problem
b) to understand the purpose of the report
c) to identify the target audience
d) to arrange findings in a logical manner

Which is an example of a textual graphic that is used in a business report?
a) Pie chart
b) Pictograph
c) Map
d) Flowchart

As Kevin edits a professional report, he is not sure whether to italicize or underscore a book title. To obtain the correct information, Kevin should:
a) refer to the appropriate publisher's style manual
b) ask his coworker for advice
c) look up the information in a current dictionary
d) identify the readers' preferences

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