Communication In The Workplace Question Preview (ID: 43395)
Includes Reading, Writing, And Listening.
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You are writing an email to Sally Smith who is a potential customer. What is the BEST way to begin your email to Sally Smith?
a) Dear Ms. Smith,
b) Hello Sally Smith!
c) Dear Madam or Sir:
d) Dear Mrs. Smith
Which of the following statements is true about nonverbal signals?
a) They include tone of voice, facial expressions, gestures, postures, eye contact.
b) They include written words and spoken words
c) They are also known as body language.
d) Both a and c are true
The purpose of writing a thank-you note to a job interviewer is____.
a) to thank the interviewer for his or her time
b) to show that you are polite, thoughtful, and conscientious
c) to give you another chance to sell yourself
d) all of the above
____ is a prewriting strategy that helps you get your ideas flowing and consists of writing everything that comes to mind about a topic, in any order.
a) free writing
b) outlining
c) emailing
d) taking notes
To ____ others means to try to see things from their point of view and gain an understanding of their situation.
a) criticize
b) empathize with
c) give orders to
d) supervise
Which of the following statements about reading skills is true.
a) Skimming is reading quickly through a book or document to pick out key points.
b) Taking notes is reading key parts of a written work that help you predict its content.
c) Critical reading is reading key parts of a written work, such as chapter titles, photo captions, and
d) Previewing is restating the main concepts of a written document in your own words.
Employers expect certain things from employees. One important trait that employers look for in employees is initiative. Initiative means
a) making sure your work is marketable.
b) doing things on your own; being a self starter.
c) showing respect for others
d) calling your boss when you cannot come to work.
Common types of unethical workplace behavior include ____.
a) lying, discrimination, and dishonesty
b) initiative, responsibility, and cooperativeness
c) reporting actual hours worked
d) using workplace property for personal use with the permission of your supervisor
____ in the workplace refers to unequal treatment based on factors such as age, disability, race, national origin, race, religion, or gender.
a) sexual harassment
b) affirmative action
c) discrimination
d) diversity
Examples of poor workplace etiquette include ____
a) spreading gossip
b) reading your coworkers' private e-mail and listening to their phone conversations
c) both a and b
d) keeping your voice at an appropriate volume
Listening and responding with full attention to what is being said is known as ____
a) active listening
b) customer relations
c) showing initiative
d) compromising
A ____ is an oversimplified and distorted belief about a person or group.
a) stereotype
b) tact
c) compromise
d) conflict
A good example of positive body language might be ____.
a) fidgeting
b) leaning forward
c) crossing your arms
d) avoiding eye contact
Constructive criticism ____.
a) focuses exclusively on negative points
b) offers no solutions
c) is often announced in public rather than in private
d) none of the above
To ____ means to order things from first to last or from most important to least important.
a) take notes
b) prioritize
c) criticize
d) procrastinate
It is important for an employee to distinguish between fact and opinion because
a) the employee won't get angry at other people on the job.
b) the employee will sound knowledgeable.
c) the employee will be able to think critically about information shared by others.
d) the employee will always tell the truth and know when others are being honest.
Determining the audience of your writing will help you to do all of the following, except
a) use a format that will appeal to them.
b) fix grammatical errors.
c) select information to include.
d) write in appropriate language.
A memo is written for
a) fellow employees
b) sales reps
c) potential clients
d) corporate sponsors
Which of the following is an appropriate purpose for workplace writing?
a) to gossip about new employees
b) to advertise your company's products
c) to publicly complain to your boss
d) to spread rumors about competitors
Which of the following would require that you follow a set of written directions accurately and precisely in order to keep operations working properly?
a) posting a schedule for staff meetings
b) installing the new printer and copy machines
c) explaining directions to a coworker
d) distributing a signÂup sheet for the company awards banquet
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