Career Management Test 1.02 Question Preview (ID: 42584)


CM 1.02. TEACHERS: click here for quick copy question ID numbers.

For the employee, teamwork usually results in:
a) loss of communication.
b) lower self-esteem.
c) greater insurance coverage.
d) increased morale.

When a conflict arises between two coworkers, the best solution is to:
a) go directly to the supervisor without first discussing the problem.
b) fight it out with the coworker after work.
c) avoid the coworker altogether.
d) communicate with the coworker to seek a solution.

When speaking to someone at work about a conflict:
a) talk to him/her in front of other people.
b) try to embarrass him/her.
c) use I messages.
d) use you messages.

Communication skills include:
a) math
b) reading
c) health
d) science

Which often has the most effect on the understanding of a spoken message?
a) What is said
b) What is heard
c) Nonverbal communication
d) Voice tone

Most ethics problems in the workplace involve:
a) dishonesty.
b) loyalty
c) confidentiality.
d) punctuality.

When taking a telephone message at the workplace, it is best for the person to:
a) rely on his/her memory.
b) write the message down.
c) tell the message to someone.
d) tell the caller to call back later.

The words To, From, Date, and Subject appear in the heading of a:
a) memorandum.
b) business letter.
c) table of contents.
d) newsletter.

A leader’s willingness to take credit and blame for his/her actions is called:
a) accountability.
b) decisiveness.
c) empathy.
d) vision.

When answering the phone at work, it is appropriate to:
a) use slang terms.
b) chew gum.
c) place the caller on hold immediately.
d) identify oneself and the company.

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