Personal Finance Exam Review 2 Question Preview (ID: 42350)
Final Exam Review.
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About what percentage of daily job activities involve communication?
a) 10 percent
b) 30 percent
c) 50 percent
d) 80 percent
To listen with empathy,
a) interrupt the speaker often to show that you understand.
b) avoid giving approval or disapproval to what is being said.
c) avoid eye contact with the speaker.
d) never ask the speaker questions.
Which of the following is an example of an open-ended question?
a) Why are you interested in our company?
b) Do you like working with other people?
c) Do you know how to use Microsoft Word?
d) Can you begin working here next Monday?
In the first paragraph of a thank-you letter, you should
a) explain your qualifications for the job one more tim.
b) remind the interviewer of your desire to work for the company.
c) apologize for any mistakes you made during the interview.
d) express appreciation to the interviewer for seeing you.
Which of the following would not make a good reference?
a) a former teacher
b) your old basketball coach
c) your brother
d) your current employer
When completing an employment application,
a) use a red pen to make your answers stand out.
b) write as quickly as you can.
c) avoid the use of abbreviations.
d) answer only the questions that put you in a favorable light.
A scannable resume should not include
a) the sender's name.
b) use of key words.
c) standard fonts.
d) multiple columns.
Which of the following might not be included on a recent graduate's resume?
a) career objective
b) education
c) personal information
d) experience
Which of the following people should probably have a one-page resume?
a) Kent, an advertising manager with more than 20 years of work experience.
b) Mandy, a recent college graduate who is looking for her first full-time job.
c) Alison, a veteran teacher who has worked at several different elementary and junior high schools.
d) All of the above, a resume should never be more than one page long.
The simplified letter format differs from a typical business letter in that
a) it does not include a saluation.
b) the date is not included.
c) it is only one paragraph long.
d) you do not sign your name to it.
The letter address in a business letter
a) is the first thing to appear at the top of the letter.
b) immediately follows the saluation.
c) comes right before the date.
d) contains the name of the person to whom you are writing.
In the closing paragraph of an application letter, you should
a) tell the employer what job you want.
b) explain your qualification.
c) ask for an interview.
d) tell the employer when you will report for work.
Most communication on the job involves
a) speaking.
b) writing.
c) listening.
d) reading
The ability to differentiate facts from opinions is called
a) assertive listening.
b) critical listening.
c) active listening.
d) creative listening.
In this type of presentation, the speaker's job is to get the audience to relax and enjoy themselves.
a) entertainment speech
b) persuasive speech
c) informative speech
d) problem-solving speech
John and Terri are both Level 1 supervisors at a manufacturing company. When they communicate with each other at work, they engage in
a) upward communication
b) diagonal communication
c) downward communication
d) horizontal communication
Which of the following is not a good technique to use to improve your relationships with people at work?
a) trust others
b) focus on people, not problem
c) accept personal responsiblity
d) treat others as individuals
Written work rules
a) are commonly understood without being documented.
b) are generally prepared only for the benefit of new employees.
c) are often posted in employee work areas.
d) can be ignored by long-time employees.
According to Maslow, which of the following needs would most people want to satisfy first?
a) food, clothing, and shelter
b) love and belonging
c) self-esteem
d) safety and security
All of the following are hygiene factors except
a) having adequate supplies on hand.
b) challenging work.
c) salary.
d) a paid vacation.
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