S3 Admin And IT Test 1 Revision Question Preview (ID: 40274)


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To make people happy, Walt Disney is an example of
a) an advert
b) mission statement
c) slogan
d) tag line

Organising events and researching information are examples of
a) skills
b) duties
c) qualities
d) talents

Polite is an example of
a) a duty
b) a skill
c) a talent
d) a quality

Which of the following is NOT a feature of good customer service
a) trained staff
b) fast responses to customers
c) easy refund and exchanges
d) cutomer loyalty

Conditions of service offered for a job would show
a) duties
b) skills
c) qualities
d) salary

Duties covered in a job would be found on the
a) person specification
b) job description
c) cv
d) mission statement

Skills, qualities, qualifications and experience required for a job would be found on
a) job description
b) person specification
c) mission statement
d) CV

Brand ambassadors and increased profits are examples of
a) features of customer service
b) benefits of customer service
c) conditions of service
d) job description

Which of the following is a quality of an admin assistant
a) filing
b) good at using Microsoft Office
c) hardworking
d) organising events

Good communication and good at problem solving are examples of
a) duties
b) skills
c) qualities
d) traits

The aim of a mission statement is to show the purpose of the company to
a) customers only
b) staff only
c) managers only
d) customers as well as staff

Identify the purpose of a person specification
a) to select the best person for the job
b) to provide background about the job
c) to let applicants know about salary, holidays and hours of work
d) to tell candidates about the interview times and dates

Essential ICT skills means
a) candidate must have these skills
b) company would like the candidate to have these skills
c) the company will train the candidate in these skills
d) the candidate will never need these skills

It may be useful if candidates held a qualification in Business Management means
a) this qualification is essential
b) this qualification is not needed
c) this qualification is desirable
d) this qualification is a must have!

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