Verification Forms And Protocols Question Preview (ID: 37648)
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If a staff member of a department at NCH asks to interpret for another patient, what should you say?
a) I would be happy to. Please call Access and get authorization
b) I would be happy to. Please call your Interpreting Services Department and get authorization for me
c) I am sorry. I am only authorized to interpret for this patient
d) I would be happy to. Just let me call my agency
How early are we permitted to sign in under normal conditions?
a) 5 minutes
b) 10 minutes
c) 15 minutes
d) 20 minutes
Are you ever permitted to leave NCH Main Campus without permission?
a) Yes
b) No
c)
d)
Certain areas at NCH Main Campus do not have good cell phone service. Our policy says that you should ____.
a) Ask the receptionist to call NCH Interpreting Services Department
b) Call Dispatch after you park your car
c) You do not need to call with your sign in time at NCH
d) Write your arrival time on the Verification Form
To get a 3, 6, or 9-hour authorization at OHIOHEALTH facilities, you must ask the nurse to call Access Dispatch.
a) True
b) False
c)
d)
When you are asked to interpret for another patient at OHIOHEALTH facilities, you should say which of the following?
a) I would be happy to. Please call my agency to get authorization
b) I would be happy to. Let me call my agency to get authorization
c) I am sorry. I am only authorized to interpret for this patient
d) Of course
At home visits, you must do all of the following EXCEPT ____.
a) Wait for the provider before entering the home
b) Accept a drink or snack from the LEP client
c) Give a pre-session
d) Contact Dispatch if the provider has not arrived
At NCH Behavioral Health, interpreters must use the hospital telephone to contact Dispatch because interpreters are not allowed to have their cell phones during sessions.
a) True
b) False
c)
d)
When providing telephone interpretation, you DO NOT need to ____.
a) Give a pre-session
b) Speak in the third person
c) Be in a quiet area
d) Complete a Verification Form
You finish an assignment, and the client is pleased with you. He asks if he can have your name and phone number to request you for future assignments. The appropriate response from you should be:
a) I will be happy to give you my name and phone number
b) Ask your doctor to request me through my agency, and they will be happy to accommodate your request if my schedule permits
c) My name and phone number is__________. Please call me directly, and I will make arrangements to interpret for you
d) I am sorry, but I will not give you my phone number
If an interpreter is called to an emergency assignment, he/she must have ___.
a) His/Her Access or OhioHealth badge
b) Blank copies of Verification Forms
c) Spare business causal clothes and shoes
d) All of the above
An interpreter has been with a patient at NCH MAIN CAMPUS for almost 3 hours, and his services are still needed. The interpreter should do all of the following EXCEPT ___.
a) Wait until the end of the session before getting staff signatures
b) Call Dispatch and receive authorization to stave longer
c) Ask the staff member to write the time and sign his/her name
d) Verify that the staff member writes PATIENT STILL HERE at the bottom on the Verification Form
Interpreters should always continue interpreting for a patient even if the assignment has lasted longer than 12 hours.
a) True
b) False
c)
d)
Verification Forms must be uploaded to Fluency system within ____ after completing the assignment.
a) 24 hours
b) 48 hours
c) 72 hours
d) one week
At OHIOHEALTH, you can park in all of the following areas EXCEPT the ___.
a) Red garage
b) Blue Garage
c) Green Garage
d) Yellow area of 697 Thomas Lane
When you take a scheduled assignment at an OHIOHEALTH facility, you must have which of the following?
a) Access Badge
b) OhioHealth Badge
c) Blank Verification Forms
d) Parking Tokens
Which of the following is NOT a quality of professionalism?
a) Avoid Narration
b) Avoid HIPAA Regulations
c) Avoid Fraternization
d) Maintain good grooming habits
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