Human Relations Test- Comm Unit Question Preview (ID: 37164)


Communicatino. TEACHERS: click here for quick copy question ID numbers.

Communication is
a) The process of sending and receiving messages
b) Statements or feelings that do not blame or judge the other person
c) Expressing self by using direct words
d)

A response to a message that indicates whether or not the listener understood the message is:
a) Communication
b) Problem Solving
c) Feedback
d)

Being aware of the conflict, setting limits, arguing, and negotiating and follow up are the stages in:
a) Communication
b) Problem Solving
c) Conflict Resolution
d)

Non-verbal communication is
a) Everyday things, such as the weather
b) sending and receiving messages without the use of words
c) Having an in depth conversation over lunch
d) all of the above

Sarah rolls her eyes. This is an example of
a) active listening
b) passive listening
c) feedback
d) nonverbal communication

Working to understand the speaker's feelings and the message's true meaning
a) passive listening
b) nonverbal communication
c) active listening
d)

which is not a good example of active listening?
a) may restate the question
b) giving non verbal cues
c) faking attention
d)

Listening and hearing are the same thing
a) True
b) False
c)
d)

Timing is an inportant factor of effective communication
a) true
b) false
c)
d)

Communication channels are channels on TV that explain communication
a) true
b) false
c)
d)

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