Quality Demo-Flat Billing Taken From FAQ's. Question Preview (ID: 35719)


Questions Based Of BOM-Flat Billing For Month Of February. TEACHERS: click here for quick copy question ID numbers.

Can I cancel my flat-billing and is there a cancellation fee?
a) Yes, You can cancel and No there is no ECF
b) Yes, You can cancel. There is a cancellation fee for this program of $XX. standard ECF associated with the program
c) No, You can not cancel because it is a contract.
d) No, You can not cancel until you are in the program for 6 months

How will my flat-billing charge show up on my invoice?
a) It will not appear on your invoice at all, You will be billed seperatly.
b) It will appear on your bill under the delivery portion of your utility bill.
c) You will receive Quarterly invoices from your utility bill.
d) Each month, you will see a flat charge for the supplier charge portion of your utility invoice.

I already have budget billing through my utility, do I need to cancel that?
a) Yes, You will need to cancel your budget billing.
b) No, it will be combined in your budget billing amount with the utility company.
c) No. The flat charge is only applicable to the supplier portion of your bill.
d) Yes, You will need to stop budget billing completely.

What factors did you use to determine the amount for my flat-bill?
a) Your time and your energy usage.
b) Your amount was determined on several factors including the historical usage provided by your utility.
c) The combined average of your last 24 months of your total utility bill.
d) The amount will be based on the state you live in.

Can I increase or decrease the flat-bill amount at any time?
a) No, the amount of your flat charge was determined by several factors including your historical usage patterns
b) Yes, the amount will increase by 7% every 6 months but no more than 30%.
c) No, once the amount is determined it will not change for the next 5 years.
d) Yes, you will receive a true up at the end of 12 months and if you used more energy your amount will increase.

If I cancel my service, how does that affect my flat-billing charges?
a) It will not affect your flat billing charges at all.
b) You cannot cancel from a supplier.
c) The Utility will cancel the service and you will receive a separate bill monthly for your flat bill.
d) Your flat bill product will be cancelled with your service cancellation from NRG Home.

Will I owe money if you under-forecasted?
a) Yes, You will owe for the amount of usage forecasted over at a rate of 10.4 kWh.
b) No, We will provide a credit to your next bill for the amount under-forecasted.
c) No – You will not owe any money to NRG. There is no year-end settlement to what you pay as a customer.
d) Yes, We will charge you for the next 12 months to make up the difference.

Do I get money back if my usage is lower than forecast?
a) No – with the flat bill product there is no year-end settlement.
b) No we do not give money back, you will see a credit on your next bill.
c) Yes we will send you a check for the difference within 10-14 business days.
d) Yes we will send you a gift card for the amount.

I’m earning awards right now, will I continue to earn those?
a) Yes, but only American Airlines rewards.
b) No, the flat bill product does not come with awards,
c) No, You will receive the cash back.
d) Yes, A walmart gift card.

Is this program going to save me money?
a) Maybe.
b) Yes.
c) No.
d) I don't know.

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