Business Letters Question Preview (ID: 27974)
Review Over Parts And Terms Of Business Letters And Effective Communication.
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Reading skill involves more than just being able to sound the words aloud.
a) True- So long as you can read it out loud you will be fine
b) False- Comprehension/ the ability to understand the material needs to take place
c)
d)
To be an effective employee, you will need to understand _________________ associated with your job.
a) memos
b) reports
c) directions
d) All of the above
Good reading and comprehension skills can help you find information quickly and save time.
a) True
b) False
c)
d)
Read with a ___________. Then you can focus on reading the information you really need.
a) Smile
b) Purpose
c) Light on
d) Closed mind
Best way to remember what you read is to _______
a) read it multiple times
b) say it out loud
c) concentrate
d) read it once
Many employers consider ___________ communication skills one of the most important skills and employee can have.
a) written
b) verbal
c) appearance
d) texting
The basic types of written communications in the workplace include...
a) e-mails and notes
b) phone messages, emails, notes
c) phone messages
d) business letters , memos, and reports.
How are personal letters different from business letters?
a) Personal letters are more formal
b) Personal letters- write in your own style, can use any type of paper, don’t have to keep a copy of each letter your write.
c) Personal letters are handwritten
d) Personal letters are sent to businesses and business letters are sent to friends and family
What is the return address?
a) Where the letter is being sent
b) the receiver's address
c) Where the letter came from.
d) none of the above
What is the date on the letter and where is it found?
a) When the letter was written. Found after that salutation
b) Where the letter was written. Found between the sender and receiver's addresses
c) Where the letter was written. Found after that salutation
d) When the letter was written. Found between the sender and receiver's addresses
What is the inside address?
a) Address of who is sending the letter
b) Includes the name, business title, and address of the person to whom the letter is written.
c) Title of both the addresses found inside the envelope
d) none of the above
What is the salutation?
a) The greeting that precedes the body of the letter. Most common is Hello
b) Formally ends the letter. Most common is Sincerely
c) Formally ends the letter. Most common is Good-Bye
d) Greeting that precedes the body of the letter. Most common is Dear
What is the body of the letter?
a) It contains the message
b) The greeting of the letter
c) The ending of the letter
d) none of the above
What is the complimentary close?
a) The greeting that precedes the body of the letter. Most common is Hello
b) Formally ends the letter. Most common is Sincerely
c) Formally ends the letter. Most common is Good-Bye
d) Greeting that precedes the body of the letter. Most common is Dear
Where should you sign your name?
a) follows the complimentary close. You should sign your name in ink below your printed name.
b) follows the salutation. You should sign your name in ink above your printed name.
c) follows the complimentary close. You should sign your name in ink above your printed name.
d) follows the salutation. You should sign your name in ink below your printed name.
What are the Reference initials?
a) Identify the writer of the letter and the typist. Writer's initials are capital, typist are lowercase
b) Identify only the writer of the letter
c) Identify only the typist of the letter
d) Identify the writer of the letter and the typist. Writer's initials are lowercase, typist are capital
Business letters are typically written for one of three reasons....
a) To request information, merchandise, or a service
b) To request information/ merchandise/ service, to send good/ neutral news, or to deliver bad news
c) To send good, neutral, or bad news
d) none of the above
Which business letter is typically the easiest to write?
a) To request information/ merchandise/ service
b) To send good/ neutral news
c) To deliever bad news
d) none of the above
What is block-form?
a) All parts begin at the left margin and paragraphs are not indented.
b) All parts begin at the left margin except the return address, date, complimentary close, name, and signature.
c) Used for personal letters only
d) None of the above
What is modified block-form?
a) All parts begin at the left margin and paragraphs are not indented.
b) All parts begin at the left margin except the return address, date, complimentary close, name, and signature.
c) Used for personal letters only
d) None of the above
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