Customer Care New Hire Training Quiz Question Preview (ID: 27304)
Customer Care New Hire Training Quiz.
TEACHERS: click here for quick copy question ID numbers.
What does the acronym LEC stand for?
a) Local Exchange Carrier
b) Local End Creator
c) Local Ethernet Carrier
d) Location Evergreen Contract
What is an ILEC?
a) The Local Telephone company, like ATT that owns the Central Office
b) The Smaller Telephone Company that resells services from the former Bell Companies.
c) A call originating in one LATA and terminating in another.
d) Defined geographic calling area where the now separate Bell companies could provide local and long distance services.
What is a CLEC?
a) The Smaller Telephone Company that resells services from the former Bell Companies.
b) The Local Telephone company, like ATT that owns the Central Office
c) A call originating in one LATA and terminating in the same LATA.
d) Defined geographic calling area where the now separate Bell companies could provide local and long distance services.
What is a LATA?
a) Defined geographic calling area where the now separate Bell companies could provide local and long distance services.
b) The Local Telephone company, like ATT that owns the Central Office
c) The Smaller Telephone Company that resells services from the former Bell Companies.
d) A device that converts an analog signal into a digital signal that can be easily manipulated.
What is an InterLATA call?
a) A call originating in one LATA and terminating in another.
b) A call originating in one LATA and terminating in the same LATA.
c) A Local Call
d) An Operator Assisted Call
What is an IntraLATA call?
a) A call originating in one LATA and terminating in the same LATA.
b) A call originating in one LATA and terminating in another.
c) A Local Call
d) An Operator Assisted Call
What Act required the regional Bell companies to open up their networks to outside competition?
a) The Telecommunications Act of 1996
b) The CLEC Act of 2005
c) The EEOC Act
d) The Cleanup Act
What is a PIC?
a) A Code that determines the Long Distance Carrier on a line.
b) A Local Telephone Provider
c) A device that converts an analog signal into a digital signal that can be easily manipulated.
d) Another name for a Network Interface Device
What is another name for a NID (Network Interface Device)?
a) Demarc
b) IAD
c) CAT5
d) Actelis
What is Resale?
a) Service where Birch purchases the Loop the Port from the ILEC at a slight discount and resells it at a slight profit. The
b) Service where Birch purchases the Loop the Port from the ILEC at a greater discount and resells it at a greater profit. Th
c) Service where Birch purchases the Loop the Port from the ILEC at a greater discount and resells it at a greater profit. Th
d) None of these
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