Chapter 1 Medical Office Procedures.Seniors Question Preview (ID: 26994)

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Which answer helps build goodwill between the patient and physician?
a) lifting patients spirits
b) paying the bill on time
c) compliance with treatment plan

Choose the most common place of employment for the admin med asst.
a) Hospital
b) ER Dept
c) Schools
d) Physician's Practice

A(n) _______ provides care during pregnancy and childbirth.
a) neurologist
b) nephrologist
c) obstetrician
d) gerontologist

A(n) ___________ investigates the causes of disease.
a) pathologist
b) dermatologist
c) gerontologist
d) pulmonologist

A(n) ___________ maintains pain relief and bodily function stability.
a) pathologist
b) dermatologist
c) gerontologist
d) anesthesiologist

The outward display of an employees values and standards is defined as:
a) Personality
b) Beliefs
c) Work Ethics
d) Morals

Physicians rank _________ as the most important employee trait.
a) Accuracy
b) Kindess
c) Promptness
d) Friendliness

A thorough admin med asst produces work that is ____________.
a) Accurate
b) Neat, prompt, and complete
c) Neat, accurate, and complete
d) Detailed and prompt

___________ is a key component when working within the medical office environment.
a) Flexibility
b) Dependability
c) Friendliness
d) Punctuality

To take action independently is to show ______________.
a) Managerial Skills
b) Initiative
c) Commitment
d) Strength

This is considered an aspect of self-motivation.
a) Awareness
b) Promptness
c) Punctuality
d) Alertness

A mix of self-motivation and _________ should be used when seeking areas to assist fellow team members.
a) Confidence
b) Tact
c) Pride
d) Remembering

The AAMA requires CMA's to be recertified how often?
a) 3 yrs
b) 7 yrs
c) 5 yrs
d) 10 yrs

AHIMA offers ______________ certification exams in coding.
a) 1
b) 2
c) 3
d) 4

A certification exam to become certified medical admin asst specialist is offered only through the:
a) AMT

The core values of the IAAP include integrity, respect, adaptability, communication and ____________.
a) Courage
b) Dependability
c) Commitment
d) Cooperation

When speaking to terminally ill patients, what types of topics should you discuss?
a) Past History
b) Future Plans
c) Long-term topics
d) Short-term topics

Which of the following is the current preferred sign-in method?
a) First name only method
b) Label method
c) Marker method
d) Last name only method

Identify the sole judge of what information is to be given to or withheld from, the patient.
a) The office manager
b) The medical assistant
c) The admin medical assistant
d) The physician

___________ is the tendency to believe that one's own race or ethnic is the most important and that some or all aspects of its culture are superior to those of other groups.
a) Prejudice
b) Bias
c) Ego
d) Ethnocentrism

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