COMM - Professional Communications Question Preview (ID: 26009)
1. Explain The Meaning Of Professional Communication.
2. Identify The Steps In The Communication Process.
3. Distinguish Between Informal And Formal Communication.
4. Describe Types Of Communication.
5. Identify Barriers To Effective Communication.
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What is professional communication?
a) The process of using words, sounds, signs, or actions to exchange information or express thoughts.
b) A series of actions on the part of the sender and the receiver of a message and the path the message follows.
c) Communicating with a group larger than 20 people.
d) Communication that incorporates written, verbal, visual, and digital communications to provide factual information.
How does the communication process begin?
a) The sender decides which format the message will take.
b) The information is assembled and takes the form of a message.
c) The sender decides there is a need to relay information to the receiver.
d) The sender decides the best channel through which to send the message.
Sharing of information that conforms to specific protocol is____________.
a) Informal communication.
b) Formal communication.
c) Proper etiquette.
d) Professional communication.
An action, behavior, or attitude that sends a message to the receiver is __________.
a) Body language.
b) Haptics communication.
c) Nonverbal communication.
d) Verbal communication.
Which is not a common type of communication barrier is a __________.
a) Body language barrier.
b) Receiving barrier.
c) Sending barrier.
d)
The communication process is _____.
a) A process by which we share information, create relationships, persuade, and entertain others.
b) A series of actions on the part of the sender and the receiver of a message and the path the message follows.
c) The way the message is sent to the receiver.
d) The way a receiver sends feedback.
The _____ begins the communication process by creating a message.
a) Encoder
b) Decoder
c) Sender
d) Receiver
Putting the message into the format it will be sent to the receiver in is known as _____.
a) Encoding
b) Decoding
c) Channeling
d) Communicating
The _____ is the way the message is sent to the receiver.
a) Path
b) Route
c) Channel
d) Trail
The _____ physically receives the message through the channel from the sender.
a) Encoder
b) Decoder
c) Sender
d) Receiver
The receiver translates or _____ the message.
a) Encodes
b) Decodes
c) Channels
d) Reads
The receiver’s response to the sender is called _____.
a) Reply
b) Feedback
c) Reaction
d) Response
Which purpose of communication would an commercial advertisement be?
a) Inform
b) Instruct
c) Persuade
d) Make a Request
Which purpose of communication would a nutrition label be?
a) Inform
b) Instruct
c) Persuade
d) Make a Request
Which purpose of communication would an letter directing you to attend a meeting?
a) Inform
b) Instruct
c) Persuade
d) Make a Request
Communication is the sending of a message.
a) true
b) false
c)
d)
The process of understanding both verbal and non-verbal messages is called feedback.
a) true
b) false
c)
d)
Simplify the fraction to the lowest terms: 8/16
a) 1/2
b) 3/4
c) 4/8
d) 6/8
Simplify the fraction to the lowest terms: 12/16
a) 1/2
b) 1/4
c) 3/4
d) 6/8
Simplify the fraction to the lowest terms: 4/16
a) 1/4
b) 1/2
c) 4/8
d) 6/8
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