Business Management TEKS Test Review: Question Preview (ID: 16914)

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Management communication is:
a) The sharing of information, in which the receiver understands the meaning of the message in the way the sender intended
b) How people consciously or unconsciously change messages
c) Anything that interferes with the sender’s creating and delivering a message and the receiver’s getting and interpreting m
d) The receiver’s response to a sender’s message

The system of official channels that carry organizationally approved messages is called
a) Informal Communication
b) Formal Communication
c) Communication network
d) Grapevine

The most effective technique a manager can use to improve organizational communication is
a) Regular Memos
b) Daily Reports
c) Regular meetings with employees
d) Monthly employee evaluations

Which of the following is not related to the concept of ethics?
a) Ethics refers to standards of moral conduct
b) Ethical behavior is closely linked to personal values
c) Ethics always show what is right and what is wrong
d) Ethics helps define what behavior is seen as right or wrong

The duty of a business to contribute to the well-being of society is called
a) Business ethics
b) Social responsibility
c) Constituency analysis
d) Business responsibility

A formal, published collection of values and rules that reflect the firm’s philosophy and goals
a) Ethics
b) Business ethics
c) Code of ethics
d) Social responsibility

Business activities that occur between two or more countries is called
a) International monetary fund
b) North American Free Trade Agreement
c) International Business
d) None of the above

The theory that a country should specialize in products or services that it can provide more efficiently than can other countries is called:
a) International specialization
b) Competitive advantage theory
c) Specialization theory
d) Comparative advantage theory

When Apple built a personal computer, it was an example of
a) Global competition
b) A new product franchise
c) A marketing activity
d) An innovation

A company committed to total quality management
a) Hires manager with college degrees
b) Asks employees to emphasize efficiency rather than effectiveness
c) Uses teamwork and improved work procedures
d) All of the answers are correct

Coal-mining and construction companies are examples of
a) Industrial businesses
b) Goods producing businesses
c) Service businesses
d) Domestic Businesses

The levels of management in an organization is called:
a) The organization chart
b) The management pyramid
c) Career Path
d) Organization path

A total commitment by everyone in an organization to improve the quality of procedures and products by reducing waste, errors, and defects is called:
a) Hawthorne effect
b) Standards
c) Vision
d) Total quality management

An award given to a company that demonstrates a superior approach to quality management is called the
a) Deming award
b) Macgregor award
c) TQM award
d) Quality management association award

A common set of activities that make up an important part of a manager’s job is called:
a) Job Description
b) A management function
c) A management role
d) Management principles

A procedure that evaluates the work and accomplishment of an employee and provides feedback on performance is called:
a) Career plan
b) Performance review
c) Recruiting package
d) Quality control

What are the steps in the decision-solving process?
a) Identify the problem, determine possible solutions, analyze the solutions, select the best solution
b) Determine possible solutions, Identify the problem, analyze the solutions, select the best solution
c) Identify the problem, analyze the solutions, determine possible solutions, select the best solution
d) None of these answers

A leader who encourages workers to share in making decisions about their work and work-related problems is called a _____________ leader.
a) Situations
b) Autocratic
c) Open (Free Reign)
d) Democratic

One trait of an effective leader is:
a) Demonstrates objectivity
b) Is honest
c) Is confident
d) All of the these answers

One difference between an manager and a leader is:
a) The salary
b) A manager supervisors employees and a leader trains and empowers employees to do their job
c) The benefits
d) None of these answers

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