BML Ch 6 - Communications Set 4: Question Preview (ID: 11913)

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The speaker putting her hand on the listener's arm is an example of
a) haptics.
b) kinesics.
c) oculesics.
d) proxemics.

The way information is exchanged is
a) unrelated to the type of information to be exchanged.
b) the medium (or channel).
c) the nominal group technique.
d) the message.

Communication breakdown is
a) the difference between the message the receiver decodes and the message the sender encodes.
b) making a message simple to understand for another person.
c) examining each step of the communication process to look for barriers.
d) examining each part of a message in order to understand the entire idea.

The most effective technique a manager can use to improve organizational communication is
a) regular memos.
b) daily TPS reports.
c) regular open meetings with employees.
d) monthly employee evaluations.

Communication takes place through
a) words.
b) symbols or pictures.
c) body language.
d) all of these.

An electronic message that contains abusive, threatening, or offensive content that may violate company policy or public law is
a) spam.
b) a flame.
c) an assault.
d) not a concern of the company.

Brainstorming can be done
a) alone.
b) in a group.
c) alone or in a group.
d) only in rainy weather.

Barriers in effective communication can include
a) spelling, grammar and punctuation errors.
b) inability of the sender and receiver to speak the same language.
c) distractions that are not obvious (such as the receiver getting a flat tire on the way to work).
d) all of these.

Which of these determines the best method or type of commununication to be used?
a) organizational culture
b) the content of the message
c) the relationship between the sender and the receiver
d) all of these

Which of these combinations can not exist in one communication exchange?
a) internal and written
b) vertical and informal
c) external and formal
d) horizontal and external

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