Good News Letter Question Preview (ID: 11325)


This Is A Review Of The Context Of Good News Letters. It Also Covers Some Of The Basics Of Business Letters. TEACHERS: click here for quick copy question ID numbers.

Use the modified block style...
a) when there is no letter head.
b) when there is a letter head.
c) if you are a customer.
d) if you are writing for a company.

Use the formal block style...
a) when there is no letter head.
b) if you are a customer.
c) when there is a letter head.
d) if you are writing for a company.

List the correct order for the contents of a good news letter.
a) Buffer, explanation, main point, closing.
b) Main point, explanation, closing.
c) Main point, closing.
d) Explanation, main point, closing.

The direct method is most commonly used for...
a) bad news letters
b) persuasive letters
c) sales proposals.
d) good news letters.

State the purpose of a goodwill closing.
a) Establish / re-establish a positive relationship with the recipient.
b) Compliment the recipient.
c) End the letter quickly.
d) Tell the recipient the purpose of the letter.

What content should be placed at the beginning of a good news letter?
a) Buffer
b) Explanation
c) Main point
d) Closing

What content should be placed at the end of a good news letter?
a) Explanation
b) Buffer
c) Main point
d) Closing

What content should be placed after the main point in a good news letter?
a) Closing
b) Explanation
c) Buffer
d) Main point

What method is commonly used for good news letters?
a) Open
b) Indirect
c) Mixed
d) Direct

Which statement about formal block style letters is false?
a) There is no letter head.
b) All text is left aligned.
c) There are 4 lines between the date and the address.
d) The right and left margins should be 1".

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