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Match it! Select the correct answer from the pull down...Good luck!
Which specialized method of objection would you use to recommend a different product?
Substitution
Service approach
Patronage Motives
FOB destination
Down-selling
Listen carefully
Time
3
What is the least effective approach?
Substitution
Service approach
Patronage Motives
FOB destination
Down-selling
Listen carefully
Time
3
Which objection reveals a hesitation to buy immediately?
Substitution
Service approach
Patronage Motives
FOB destination
Down-selling
Listen carefully
Time
3
Which customer buying motives are reasons for remaining a loyal customer of a company?
Substitution
Service approach
Patronage Motives
FOB destination
Down-selling
Listen carefully
Time
3
How many products should you show the customer at a time?
Substitution
Service approach
Patronage Motives
FOB destination
Down-selling
Listen carefully
Time
3
What is recommending a larger quantity of a product called?
Substitution
Service approach
Patronage Motives
FOB destination
Down-selling
Listen carefully
Time
3
What is the first step in handling objections?
Substitution
Service approach
Patronage Motives
FOB destination
Down-selling
Listen carefully
Time
3
In which type of free on board delivery do the goods become the property of the buyer at the factory?
Substitution
Service approach
Patronage Motives
FOB destination
Down-selling
Listen carefully
Time
3
Check it!