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A customer asked you several questions about the new expandable notebooks. So that you address the customer's questions correctly, what should you do?
Listen patiently and try to stay calm
Financial resources
The use of company property
Devote their full attention to customers
To make sure the business's actions are consistent
Make sure you clearly understand customers' inquiries
Offend the clients
Offend the clients
What type of information should employees be able to locate in their company's employee handbook?
Listen patiently and try to stay calm
Financial resources
The use of company property
Devote their full attention to customers
To make sure the business's actions are consistent
Make sure you clearly understand customers' inquiries
Offend the clients
Offend the clients
What is an internal factor that affects the selling policies of a business?
Listen patiently and try to stay calm
Financial resources
The use of company property
Devote their full attention to customers
To make sure the business's actions are consistent
Make sure you clearly understand customers' inquiries
Offend the clients
Offend the clients
Jami researched her international customers' buying behanior. Jami wanted to be sure she did make the common mistake to do which of the following actions?
Listen patiently and try to stay calm
Financial resources
The use of company property
Devote their full attention to customers
To make sure the business's actions are consistent
Make sure you clearly understand customers' inquiries
Offend the clients
Offend the clients
What is one of the purposes of having business policies?
Listen patiently and try to stay calm
Financial resources
The use of company property
Devote their full attention to customers
To make sure the business's actions are consistent
Make sure you clearly understand customers' inquiries
Offend the clients
Offend the clients
What should salespeople do when they must cope with customers who are being disagreeable?
Listen patiently and try to stay calm
Financial resources
The use of company property
Devote their full attention to customers
To make sure the business's actions are consistent
Make sure you clearly understand customers' inquiries
Offend the clients
Offend the clients
What should employees do to maintain a customer-service mindset?
Listen patiently and try to stay calm
Financial resources
The use of company property
Devote their full attention to customers
To make sure the business's actions are consistent
Make sure you clearly understand customers' inquiries
Offend the clients
Offend the clients
What are businesspeople who fail to adapt their communication styles to appeal to their international clients likely to do?
Listen patiently and try to stay calm
Financial resources
The use of company property
Devote their full attention to customers
To make sure the business's actions are consistent
Make sure you clearly understand customers' inquiries
Offend the clients
Offend the clients
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