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What is an internal factor that affects the selling policies of a business?
Devote their full attention to customers
Listen patiently and try to stay calm
Joe because he will get more repeat business
Make sure you clearly understand customers' inquiries
Financial resources
Ask the customers when it would be convenient to call them
Offend the clients
To make sure the business's actions are consistent
Joe will sometimes forgo a sale in order to satisfy a customer's needs. Carol always attempts to close a sale at all costs. Who is likely to be the more successful?
Devote their full attention to customers
Listen patiently and try to stay calm
Joe because he will get more repeat business
Make sure you clearly understand customers' inquiries
Financial resources
Ask the customers when it would be convenient to call them
Offend the clients
To make sure the business's actions are consistent
A customer asked you several questions about the new expandable notebooks. So that you address the customer's questions correctly, what should you do?
Devote their full attention to customers
Listen patiently and try to stay calm
Joe because he will get more repeat business
Make sure you clearly understand customers' inquiries
Financial resources
Ask the customers when it would be convenient to call them
Offend the clients
To make sure the business's actions are consistent
What is a businesslike way for employees to handle a situation in which they must obtain information requested by customers and call the customers back?
Devote their full attention to customers
Listen patiently and try to stay calm
Joe because he will get more repeat business
Make sure you clearly understand customers' inquiries
Financial resources
Ask the customers when it would be convenient to call them
Offend the clients
To make sure the business's actions are consistent
What are businesspeople who fail to adapt their communication styles to appeal to their international clients likely to do?
Devote their full attention to customers
Listen patiently and try to stay calm
Joe because he will get more repeat business
Make sure you clearly understand customers' inquiries
Financial resources
Ask the customers when it would be convenient to call them
Offend the clients
To make sure the business's actions are consistent
What should salespeople do when they must cope with customers who are being disagreeable?
Devote their full attention to customers
Listen patiently and try to stay calm
Joe because he will get more repeat business
Make sure you clearly understand customers' inquiries
Financial resources
Ask the customers when it would be convenient to call them
Offend the clients
To make sure the business's actions are consistent
What should employees do to maintain a customer-service mindset?
Devote their full attention to customers
Listen patiently and try to stay calm
Joe because he will get more repeat business
Make sure you clearly understand customers' inquiries
Financial resources
Ask the customers when it would be convenient to call them
Offend the clients
To make sure the business's actions are consistent
What is one of the purposes of having business policies?
Devote their full attention to customers
Listen patiently and try to stay calm
Joe because he will get more repeat business
Make sure you clearly understand customers' inquiries
Financial resources
Ask the customers when it would be convenient to call them
Offend the clients
To make sure the business's actions are consistent
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