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MARKETING 2.0 Sales Pt. 2
Test Description: MARKETING 2.0 sales pt. 2
Instructions: Answer all questions to get your test result.
1) What is an internal factor that affects the selling policies of a business?
A
Financial resources
B
Customer requests
C
Government legislation
D
Actions of competitors
2) Joe will sometimes forgo a sale in order to satisfy a customer's needs. Carol always attempts to close a sale at all costs. Who is likely to be the more successful?
A
Carol because Joe is too timid to close a sale
B
Joe because he is a nice person
C
Joe because he will get more repeat business
D
Carol because she will make more sales
3) What type of information should employees be able to locate in their company's employee handbook?
A
The company's annual report
B
The number of vacation days that an employee has taken
C
The company's list of current job openings
D
The use of company property
4) What is one of the purposes of having business policies?
A
To make sure the business's actions are consistent
B
To allow employees to make decisions regarding customers
C
To ensure that the business makes a profit
D
To encourage customers to make frequent exchanges
5) A customer asked you several questions about the new expandable notebooks. So that you address the customer's questions correctly, what should you do?
A
Make sure you clearly understand customers' inquiries
B
Don't try to handle inquiries when you are busy with a sale
C
Spend as little time as possible answering customers' inquiries
D
Try to make a sale while you're answering each inquiry
6) What are businesspeople who fail to adapt their communication styles to appeal to their international clients likely to do?
A
Offend the clients
B
Impress the clients
C
Earn the clients' trust
D
Persuade the clients to buy
7) What should salespeople do when they must cope with customers who are being disagreeable?
A
Use product knowledge to prove they are wrong
B
Listen patiently and try to stay calm
C
Ask them to come back when they are ready to buy
D
Speed up the sale to minimize opportunity for disagreement
8) What should employees do to maintain a customer-service mindset?
A
Listen to the words of soothing songs
B
Maximize conversations with coworkers
C
Devote their full attention to customers
D
Decide how to spend their break time
9) What is a businesslike way for employees to handle a situation in which they must obtain information requested by customers and call the customers back?
A
Ask the customers when it would be convenient to call them
B
Explain how much effort will be required to get the requested information
C
Ask the customers to call back if they don't receive a call within 24 hours
D
Tell the customers exactly when they will be called
10) Jami researched her international customers' buying behanior. Jami wanted to be sure she did make the common mistake to do which of the following actions?
A
Persuade the clients to buy
B
Offend the clients
C
Impress the clients
D
Earn the clients' trust
*select an answer for all questions
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