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David calls in because his Dr.Dre headphones are not working with his iPhone4. What should be your first troubleshooting step?
The customer adds the account on the device in Settings-Mail, Contacts, Calendar
Search the Knowledge Base using the numeric error code
90
Average handle time and customer satisfaction
Make sure the headphones are even compatible with the iPhone
Turn on other SMTP servers
She already transferred those photos and there are no new photos to import
Exchange account
Candice is restoring her iPhone4 because someone was looking up some nasty things on the inter-to-the-net. While restoring she got Error 11333. What should you do first?
The customer adds the account on the device in Settings-Mail, Contacts, Calendar
Search the Knowledge Base using the numeric error code
90
Average handle time and customer satisfaction
Make sure the headphones are even compatible with the iPhone
Turn on other SMTP servers
She already transferred those photos and there are no new photos to import
Exchange account
*FREEBIE* How can a customer set up a MobileMe account on a device?
The customer adds the account on the device in Settings-Mail, Contacts, Calendar
Search the Knowledge Base using the numeric error code
90
Average handle time and customer satisfaction
Make sure the headphones are even compatible with the iPhone
Turn on other SMTP servers
She already transferred those photos and there are no new photos to import
Exchange account
When it comes to controlling balance in a call, what two things do we need to be mindful of?
The customer adds the account on the device in Settings-Mail, Contacts, Calendar
Search the Knowledge Base using the numeric error code
90
Average handle time and customer satisfaction
Make sure the headphones are even compatible with the iPhone
Turn on other SMTP servers
She already transferred those photos and there are no new photos to import
Exchange account
To create a lasting impression with a customer, what percentage do we want to hit for VSAT on the floor?
The customer adds the account on the device in Settings-Mail, Contacts, Calendar
Search the Knowledge Base using the numeric error code
90
Average handle time and customer satisfaction
Make sure the headphones are even compatible with the iPhone
Turn on other SMTP servers
She already transferred those photos and there are no new photos to import
Exchange account
What type of account will let Chris send calendar invitations from his iPhone4?
The customer adds the account on the device in Settings-Mail, Contacts, Calendar
Search the Knowledge Base using the numeric error code
90
Average handle time and customer satisfaction
Make sure the headphones are even compatible with the iPhone
Turn on other SMTP servers
She already transferred those photos and there are no new photos to import
Exchange account
Val is trying to import photos from her iPhone4 into her XP computer but AutoPlay isn't opening. Why won't her Chris Brown photos transfer?
The customer adds the account on the device in Settings-Mail, Contacts, Calendar
Search the Knowledge Base using the numeric error code
90
Average handle time and customer satisfaction
Make sure the headphones are even compatible with the iPhone
Turn on other SMTP servers
She already transferred those photos and there are no new photos to import
Exchange account
Pierre is trying to send an email from his iPhone to a woman he just met asking her out for coffee, but his email cannot be sent. What should Pierre do?
The customer adds the account on the device in Settings-Mail, Contacts, Calendar
Search the Knowledge Base using the numeric error code
90
Average handle time and customer satisfaction
Make sure the headphones are even compatible with the iPhone
Turn on other SMTP servers
She already transferred those photos and there are no new photos to import
Exchange account
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