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Day 12 Review
Test Description: Let\\\'s see what you know!
Instructions: Answer all questions to get your test result.
1) *FREEBIE* How can a customer set up a MobileMe account on a device?
A
The customer adds the account on the device in Settings-Mail, Contacts, Calendar
B
null
C
null
D
null
2) When it comes to controlling balance in a call, what two things do we need to be mindful of?
A
Average speed to answer and customer satisfaction
B
Average handle time and customer satisfaction
C
Average hold time and customer satisfaction
D
Average handle time and average hold time
3) Roro took pictures of the crisp, mountain air using his iPhone4s and now wants to put them on his Windows 7 computer. How does he do this?
A
Using iPhoto
B
Using Image Capture
C
Using Scanner and Camera Wizard
D
Using Import from Camera or Scanner
4) Val is trying to import photos from her iPhone4 into her XP computer but AutoPlay isn't opening. Why won't her Chris Brown photos transfer?
A
She needs to configure the device in iTunes
B
She should open AutoPlay manually
C
There is not enough space on the disk
D
She already transferred those photos and there are no new photos to import
5) David calls in because his Dr.Dre headphones are not working with his iPhone4. What should be your first troubleshooting step?
A
Make sure the headphones are even compatible with the iPhone
B
Test the headphones on an iPod
C
Restart the iPhone
D
Search Knowledge Base for articles about the Dr.Dre headphones
6) If you are on your iPhone4 and you are looking at a page that uses frames, what's the best thing to do to make it work?
A
Contact the webpage developer to report a problem
B
Use the two-finger scroll
C
Replace the device
D
Restore the device
7) What type of account will let Chris send calendar invitations from his iPhone4?
A
LDAP account
B
IMAP account
C
Exchange account
D
Subscribed calendar
8) Pierre is trying to send an email from his iPhone to a woman he just met asking her out for coffee, but his email cannot be sent. What should Pierre do?
A
Turn on other SMTP servers
B
Open port 993
C
Give up; maybe she's not interested and the phone knows that
D
Turn on other POP servers
9) To create a lasting impression with a customer, what percentage do we want to hit for VSAT on the floor?
A
95
B
85
C
100
D
90
10) Candice is restoring her iPhone4 because someone was looking up some nasty things on the inter-to-the-net. While restoring she got Error 11333. What should you do first?
A
Remove and reinstall iTunes
B
Search the Knowledge Base using the numeric error code
C
Ask her what that person was looking at on her iPhone4
D
Reset the device
*select an answer for all questions
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