Review Game Zone
Flash Cards
(current)
Games
Teachers
Search
Day 12 Review
Test Description: Let\\\'s see what you know!
Instructions: Answer all questions to get your test result.
1) *FREEBIE* How can a customer set up a MobileMe account on a device?
A
The customer adds the account on the device in Settings-Mail, Contacts, Calendar
B
null
C
null
D
null
2) When it comes to controlling balance in a call, what two things do we need to be mindful of?
A
Average handle time and customer satisfaction
B
Average hold time and customer satisfaction
C
Average speed to answer and customer satisfaction
D
Average handle time and average hold time
3) Roro took pictures of the crisp, mountain air using his iPhone4s and now wants to put them on his Windows 7 computer. How does he do this?
A
Using Scanner and Camera Wizard
B
Using Image Capture
C
Using iPhoto
D
Using Import from Camera or Scanner
4) Val is trying to import photos from her iPhone4 into her XP computer but AutoPlay isn't opening. Why won't her Chris Brown photos transfer?
A
She already transferred those photos and there are no new photos to import
B
She needs to configure the device in iTunes
C
She should open AutoPlay manually
D
There is not enough space on the disk
5) David calls in because his Dr.Dre headphones are not working with his iPhone4. What should be your first troubleshooting step?
A
Test the headphones on an iPod
B
Search Knowledge Base for articles about the Dr.Dre headphones
C
Restart the iPhone
D
Make sure the headphones are even compatible with the iPhone
6) If you are on your iPhone4 and you are looking at a page that uses frames, what's the best thing to do to make it work?
A
Contact the webpage developer to report a problem
B
Use the two-finger scroll
C
Replace the device
D
Restore the device
7) What type of account will let Chris send calendar invitations from his iPhone4?
A
Exchange account
B
LDAP account
C
IMAP account
D
Subscribed calendar
8) Pierre is trying to send an email from his iPhone to a woman he just met asking her out for coffee, but his email cannot be sent. What should Pierre do?
A
Open port 993
B
Give up; maybe she's not interested and the phone knows that
C
Turn on other POP servers
D
Turn on other SMTP servers
9) To create a lasting impression with a customer, what percentage do we want to hit for VSAT on the floor?
A
95
B
85
C
90
D
100
10) Candice is restoring her iPhone4 because someone was looking up some nasty things on the inter-to-the-net. While restoring she got Error 11333. What should you do first?
A
Remove and reinstall iTunes
B
Reset the device
C
Ask her what that person was looking at on her iPhone4
D
Search the Knowledge Base using the numeric error code
*select an answer for all questions
Check Results & Get Answers
Play Games with the Questions Above
Teachers: Create FREE classroom games with your questions
Click for more info!
©2007-2024
ReviewGameZone.com
|
About
|
Privacy
|
Contact
|
Terms
|
Site Map
WAIT! Find what you needed?
×
Still Looking for the Answers?
Have Another Question?
Play a Review Game with These Questions?
Want to Make Your Own Test Like This One?