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Match it! Select the correct answer from the pull down...Good luck!
If your customer is having trouble with the Facebook app that they just installed, what is an effective troubleshooting step?
WEP
HT1925
Remove and reinstall the app
Me
Go to Settings>General>Bluetooth and turn it off
You speak to the other advisor, describe the issue to him or her, then transfer the customer
Tier 2
Horchata
What exactly is a warm transfer?
WEP
HT1925
Remove and reinstall the app
Me
Go to Settings>General>Bluetooth and turn it off
You speak to the other advisor, describe the issue to him or her, then transfer the customer
Tier 2
Horchata
Melissa turned on Bluetooth while she was messing around with the iPhone 4. Now she wants to turn it off. What would you tell Melissa to do?
WEP
HT1925
Remove and reinstall the app
Me
Go to Settings>General>Bluetooth and turn it off
You speak to the other advisor, describe the issue to him or her, then transfer the customer
Tier 2
Horchata
Who's ready to go home?
WEP
HT1925
Remove and reinstall the app
Me
Go to Settings>General>Bluetooth and turn it off
You speak to the other advisor, describe the issue to him or her, then transfer the customer
Tier 2
Horchata
Which KBase article describes the correct way to completely remove iTunes on a Windows XP computer?
WEP
HT1925
Remove and reinstall the app
Me
Go to Settings>General>Bluetooth and turn it off
You speak to the other advisor, describe the issue to him or her, then transfer the customer
Tier 2
Horchata
David is setting up the wireless router for his complex.The residents have older devices and he wants to pick a protocol that will work for most of them. What should he choose?
WEP
HT1925
Remove and reinstall the app
Me
Go to Settings>General>Bluetooth and turn it off
You speak to the other advisor, describe the issue to him or her, then transfer the customer
Tier 2
Horchata
What alter-ego is sometimes in the room?
WEP
HT1925
Remove and reinstall the app
Me
Go to Settings>General>Bluetooth and turn it off
You speak to the other advisor, describe the issue to him or her, then transfer the customer
Tier 2
Horchata
If a customer calls in and wants to speak to your supervisor, who would you give the call to?
WEP
HT1925
Remove and reinstall the app
Me
Go to Settings>General>Bluetooth and turn it off
You speak to the other advisor, describe the issue to him or her, then transfer the customer
Tier 2
Horchata
Check it!