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Day 11 Review
Test Description: Let's see what you know!
Instructions: Answer all questions to get your test result.
1) David is setting up the wireless router for his complex.The residents have older devices and he wants to pick a protocol that will work for most of them. What should he choose?
A
WPA2
B
WEP
C
WPA3
D
WPA
2) What alter-ego is sometimes in the room?
A
Ginger Vitis
B
Miss Diagnosed
C
Horchata
D
Anita Buffet
3) What exactly is a warm transfer?
A
You transfer the customer to another group without introducing him or her
B
You speak to the other advisor, describe the issue to him or her, then transfer the customer
C
You bring another group onto the line while you're speaking with the customer
D
The special of the day at Los Betos; Numero dos sin cebolla pro favor papi!
4) Who makes the BEST pizza ever?!!
A
Cici's
B
Little Caesar's
C
Peter Piper Pizza; extra large pepperoni with extra cheese
D
BlackJack Pizza
5) If your customer is having trouble with the Facebook app that they just installed, what is an effective troubleshooting step?
A
Remove and reinstall the app
B
Teel her to use a different app
C
Set the iPhone up for repair service
D
Restore the device
6) If a customer calls in and wants to speak to your supervisor, who would you give the call to?
A
Tier 2
B
Floor walker
C
Your trainer
D
TL (Team Lead)
7) Melissa turned on Bluetooth while she was messing around with the iPhone 4. Now she wants to turn it off. What would you tell Melissa to do?
A
Go to Settings>Airplane Mode and turn on Airplane mode to turn off Bluetooth
B
Bluetooth automatically disables itself after 30 minutes of inactivity
C
Aye que chihuahua Melissa!! Stop messing around with the iPhone...GOSH!!
D
Go to Settings>General>Bluetooth and turn it off
8) Which KBase article describes the correct way to completely remove iTunes on a Windows XP computer?
A
HT1923
B
HT1925
C
TS1926
D
HT2311
9) What major event is so happening this weekend?
A
It'll be 100 degrees outside
B
We need to have class on Sunday, December 11th
C
4th Avenue Winter Street Fair AND the brisket booth...YUMM!!
D
Lady GaGa is performing at The Rialto
10) Who's ready to go home?
A
Me
B
Only if we can have homework assigned to us to do tonight
C
No way, I can pull a double if I need too!
D
Already?!! It feels like we just got here
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