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When taking a message, the receptionist should always
speak at a moderate rate
1 inch
pleasant
Second
verify the identity of the caller and verify a return phone number
true
take a detailed message so that information can be returned
allow the caller to hang up first
While speaking into the transmitter, the mouth piece should be ______ away from the mouth
speak at a moderate rate
1 inch
pleasant
Second
verify the identity of the caller and verify a return phone number
true
take a detailed message so that information can be returned
allow the caller to hang up first
When terminating a telephone call the reception should
speak at a moderate rate
1 inch
pleasant
Second
verify the identity of the caller and verify a return phone number
true
take a detailed message so that information can be returned
allow the caller to hang up first
If the requested information of the caller is unknown, you would __________
speak at a moderate rate
1 inch
pleasant
Second
verify the identity of the caller and verify a return phone number
true
take a detailed message so that information can be returned
allow the caller to hang up first
All calls must be answered by the _________ ring?
speak at a moderate rate
1 inch
pleasant
Second
verify the identity of the caller and verify a return phone number
true
take a detailed message so that information can be returned
allow the caller to hang up first
While speaking to callers, it is important to
speak at a moderate rate
1 inch
pleasant
Second
verify the identity of the caller and verify a return phone number
true
take a detailed message so that information can be returned
allow the caller to hang up first
The receptionist should use ___________ tone of voice when speaking to callers
speak at a moderate rate
1 inch
pleasant
Second
verify the identity of the caller and verify a return phone number
true
take a detailed message so that information can be returned
allow the caller to hang up first
The first impression of a business is the attitude of the receptionist.
speak at a moderate rate
1 inch
pleasant
Second
verify the identity of the caller and verify a return phone number
true
take a detailed message so that information can be returned
allow the caller to hang up first
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