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The most important aspect of answering the telephone is
smiling when answering the phone
speak at a moderate rate
take a detailed message so that information can be returned
verify the identity of the caller and verify a return phone number
to identify yourself and the place of business
pleasant
allow the caller to hang up first
1 inch
When terminating a telephone call the reception should
smiling when answering the phone
speak at a moderate rate
take a detailed message so that information can be returned
verify the identity of the caller and verify a return phone number
to identify yourself and the place of business
pleasant
allow the caller to hang up first
1 inch
While speaking into the transmitter, the mouth piece should be ______ away from the mouth
smiling when answering the phone
speak at a moderate rate
take a detailed message so that information can be returned
verify the identity of the caller and verify a return phone number
to identify yourself and the place of business
pleasant
allow the caller to hang up first
1 inch
While speaking to callers, it is important to
smiling when answering the phone
speak at a moderate rate
take a detailed message so that information can be returned
verify the identity of the caller and verify a return phone number
to identify yourself and the place of business
pleasant
allow the caller to hang up first
1 inch
The receptionist should use ___________ tone of voice when speaking to callers
smiling when answering the phone
speak at a moderate rate
take a detailed message so that information can be returned
verify the identity of the caller and verify a return phone number
to identify yourself and the place of business
pleasant
allow the caller to hang up first
1 inch
If the requested information of the caller is unknown, you would __________
smiling when answering the phone
speak at a moderate rate
take a detailed message so that information can be returned
verify the identity of the caller and verify a return phone number
to identify yourself and the place of business
pleasant
allow the caller to hang up first
1 inch
The pleasant attitude of the receptionist is perceivable by the caller by doing what?
smiling when answering the phone
speak at a moderate rate
take a detailed message so that information can be returned
verify the identity of the caller and verify a return phone number
to identify yourself and the place of business
pleasant
allow the caller to hang up first
1 inch
When taking a message, the receptionist should always
smiling when answering the phone
speak at a moderate rate
take a detailed message so that information can be returned
verify the identity of the caller and verify a return phone number
to identify yourself and the place of business
pleasant
allow the caller to hang up first
1 inch
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