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All calls must be answered by the _________ ring?
to identify yourself and the place of business
Second
1 inch
true
smiling when answering the phone
pleasant
speak at a moderate rate
verify the identity of the caller and verify a return phone number
The pleasant attitude of the receptionist is perceivable by the caller by doing what?
to identify yourself and the place of business
Second
1 inch
true
smiling when answering the phone
pleasant
speak at a moderate rate
verify the identity of the caller and verify a return phone number
The most important aspect of answering the telephone is
to identify yourself and the place of business
Second
1 inch
true
smiling when answering the phone
pleasant
speak at a moderate rate
verify the identity of the caller and verify a return phone number
The first impression of a business is the attitude of the receptionist.
to identify yourself and the place of business
Second
1 inch
true
smiling when answering the phone
pleasant
speak at a moderate rate
verify the identity of the caller and verify a return phone number
When taking a message, the receptionist should always
to identify yourself and the place of business
Second
1 inch
true
smiling when answering the phone
pleasant
speak at a moderate rate
verify the identity of the caller and verify a return phone number
While speaking into the transmitter, the mouth piece should be ______ away from the mouth
to identify yourself and the place of business
Second
1 inch
true
smiling when answering the phone
pleasant
speak at a moderate rate
verify the identity of the caller and verify a return phone number
While speaking to callers, it is important to
to identify yourself and the place of business
Second
1 inch
true
smiling when answering the phone
pleasant
speak at a moderate rate
verify the identity of the caller and verify a return phone number
The receptionist should use ___________ tone of voice when speaking to callers
to identify yourself and the place of business
Second
1 inch
true
smiling when answering the phone
pleasant
speak at a moderate rate
verify the identity of the caller and verify a return phone number
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