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Telephone Techniques Multiple Choice Test

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Telephone Techniques

Answer the telephone in a professional manner and response to a request for action

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All calls must be answered by the _________ ring?

While speaking into the transmitter, the mouth piece should be ______ away from the mouth

The most important aspect of answering the telephone is

If the requested information of the caller is unknown, you would __________

When terminating a telephone call the reception should

When taking a message, the receptionist should always

The receptionist should use ___________ tone of voice when speaking to callers

While speaking to callers, it is important to

The pleasant attitude of the receptionist is perceivable by the caller by doing what?

The first impression of a business is the attitude of the receptionist.

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