Review Game Zone
Flash Cards
(current)
Games
Teachers
Search
Telephone Techniques
Test Description: Answer the telephone in a professional manner and response to a request for action
Instructions: Answer all questions to get your test result.
1) All calls must be answered by the _________ ring?
A
Doesn't matter as long you answer the phone
B
Third
C
Second
D
First
2) While speaking into the transmitter, the mouth piece should be ______ away from the mouth
A
3 inches
B
1 inch
C
2 inches
D
directly on the mouth piece
3) The most important aspect of answering the telephone is
A
to identify yourself and the place of business
B
to get personal data for personal gain
C
to smile while answering the phone
D
to perform a criminal background check
4) If the requested information of the caller is unknown, you would __________
A
transfer them to someone who cares
B
take a detailed message so that information can be returned
C
hang up
D
make something up
5) When terminating a telephone call the reception should
A
verify the financial status of the caller
B
slam the receiver down
C
allow the caller to hang up first
D
put the caller on hold
6) When taking a message, the receptionist should always
A
verify the identity of the caller and verify a return phone number
B
demand they call back after your lunch
C
transfer them to 5 different departments
D
tell the caller they are wasting their time
7) The receptionist should use ___________ tone of voice when speaking to callers
A
aggressive
B
seductive
C
pleasant
D
assertive
8) While speaking to callers, it is important to
A
speak loudly
B
speak at a moderate rate
C
chew gum
D
speak slowly
9) The pleasant attitude of the receptionist is perceivable by the caller by doing what?
A
smiling when answering the phone
B
greeting them with a philosophical quote of the day
C
cracking a joke
D
sobing
10) The first impression of a business is the attitude of the receptionist.
A
false
B
true
*select an answer for all questions
Check Results & Get Answers
Play Games with the Questions Above
Teachers: Create FREE classroom games with your questions
Click for more info!
©2007-2024
ReviewGameZone.com
|
About
|
Privacy
|
Contact
|
Terms
|
Site Map
WAIT! Find what you needed?
×
Still Looking for the Answers?
Have Another Question?
Play a Review Game with These Questions?
Want to Make Your Own Test Like This One?