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If you are interested in a promotion, which of the following is essential?
Remain calm and report the problem up the chain of command.
Acquire and prove new industry knowledge.
Respect for diversity
Focusing exclusively on individual roles.
Company values
the business cycle.
Follow the established customer-service policy.
To be fired, reassigned, or demoted.
Being considerate of other people and cultures is an example of which workplace readiness skill?
Remain calm and report the problem up the chain of command.
Acquire and prove new industry knowledge.
Respect for diversity
Focusing exclusively on individual roles.
Company values
the business cycle.
Follow the established customer-service policy.
To be fired, reassigned, or demoted.
You have been working on a game design project with your manager who has been repeatedly using inappropriate language which makes you uncomfortable. You have already asked him to stop doing so. What should you do?
Remain calm and report the problem up the chain of command.
Acquire and prove new industry knowledge.
Respect for diversity
Focusing exclusively on individual roles.
Company values
the business cycle.
Follow the established customer-service policy.
To be fired, reassigned, or demoted.
Project tasks have been assigned to individual team members. Which action MOST hurts the potential success of the team?
Remain calm and report the problem up the chain of command.
Acquire and prove new industry knowledge.
Respect for diversity
Focusing exclusively on individual roles.
Company values
the business cycle.
Follow the established customer-service policy.
To be fired, reassigned, or demoted.
A customer-service worker, due to her religious beliefs, has refused to serve someone. What should that employee expect?
Remain calm and report the problem up the chain of command.
Acquire and prove new industry knowledge.
Respect for diversity
Focusing exclusively on individual roles.
Company values
the business cycle.
Follow the established customer-service policy.
To be fired, reassigned, or demoted.
Which of the following is most closely related to the culture of an organization?
Remain calm and report the problem up the chain of command.
Acquire and prove new industry knowledge.
Respect for diversity
Focusing exclusively on individual roles.
Company values
the business cycle.
Follow the established customer-service policy.
To be fired, reassigned, or demoted.
A customer who speaks little English calls with questions about a product he recently purchased at your store. You are having difficulty understanding him. What is your best approach to helping this customer?
Remain calm and report the problem up the chain of command.
Acquire and prove new industry knowledge.
Respect for diversity
Focusing exclusively on individual roles.
Company values
the business cycle.
Follow the established customer-service policy.
To be fired, reassigned, or demoted.
The sometimes predictable fluctuations in economic activity of one company, such as employment and production, are referred to as:
Remain calm and report the problem up the chain of command.
Acquire and prove new industry knowledge.
Respect for diversity
Focusing exclusively on individual roles.
Company values
the business cycle.
Follow the established customer-service policy.
To be fired, reassigned, or demoted.
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