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Workplace Readiness Skills 6-12
Test Description: Workplace Readiness practice quizzes (CTECS: https://wrs.ctecs.org/wp_quiz/wrs-quiz-2019-skills-6-12/)
Instructions: Answer all questions to get your test result.
1) You have been working on a game design project with your manager who has been repeatedly using inappropriate language which makes you uncomfortable. You have already asked him to stop doing so. What should you do?
A
Remain calm and report the problem up the chain of command.
B
Join in with the use of the inappropriate language to fit in.
C
Threaten to quit if he does not stop speaking in such an inappropriate way.
D
Directly confront the manager again about the situation.
2) An angry coworker complains about the way you do your job. Your BEST response is to
A
remain calm and focused on a solution.
B
be more assertive than he/she is.
C
walk away to avoid conflict.
D
call security for help.
3) Which of the following strategies for dealing with conflict requires input from both sides to work through differences to find a win-win solution?
A
Negotiation
B
Avoidance
C
Denial
D
Competition
4) At the conclusion of making a presentation to a large group, someone from the audience asks you a long, elaborate question. What is the best practice to use in order to answer the question effectively?
A
Focus on one part of the question and answer that, then move on.
B
Ask for the person’s email address so you can send him/her your answer.
C
Restate the key question and ask if your understanding is correct.
D
Smile and answer the question as soon as possible.
5) What part of your speech sets the tone, gains trust, and gets the audience's attention?
A
Conclusion
B
Introduction
C
Supporting evidence
D
Non-verbal body language
6) Why is having cultural diversity on a company’s staff a good idea?
A
It meets the federal regulations.
B
There is a broader range of talents, skills, and creativity.
C
It creates work ethic.
D
The work environment will be more ethical.
7) A customer-service worker, due to her religious beliefs, has refused to serve someone. What should that employee expect?
A
That a coworker will step in on her behalf and serve the customer.
B
That no harm is done to the customer.
C
To be fired, reassigned, or demoted.
D
A promotion for demonstrating integrity.
8) Being considerate of other people and cultures is an example of which workplace readiness skill?
A
Work ethic
B
Critical thinking
C
Respect for diversity
D
Professionalism
9) While in the workplace, you meet a person with a disability. You should
A
avoid eye-contact and do not offer any assistance.
B
ask a coworker to help the person if you have no experience.
C
ask questions about the origin of the person's disability.
D
treat the person with dignity and respect.
10) Oki is a sales associate at a computer sales store. He notices an older man with tattered clothing enter the store. How should he first approach the customer?
A
Greet the customer and ask if he would like her assistance.
B
Wait until the customer approaches her and handle it.
C
Ask the customer to look at the posted dress code and leave.
D
Inform the customer of available lay-away plans.
11) A customer who speaks little English calls with questions about a product he recently purchased at your store. You are having difficulty understanding him. What is your best approach to helping this customer?
A
Send the caller to your supervisor.
B
Tell the customer you cannot understand him and ask him to visit the store.
C
Find a coworker of another ethnicity who can help.
D
Follow the established customer-service policy.
12) Project tasks have been assigned to individual team members. Which action MOST hurts the potential success of the team?
A
Having distinct roles
B
Inspiring competition among team members
C
Individuals requesting help when problems arise
D
Focusing exclusively on individual roles.
13) Which of the following BEST describes contributing to the success of any team?
A
Volunteering to be the leader
B
Asking others for assistance
C
Isolating your work to be more productive
D
Working collaboratively with others
14) Which of the following is most closely related to the culture of an organization?
A
Competitive edge
B
Economic advantage
C
Workplace procedures
D
Company values
15) What is the result of a large supply but a low demand for a particular product?
A
an increase in price
B
a monopoly
C
surplus
D
an increase in competition
16) If you are interested in a promotion, which of the following is essential?
A
Acquire and prove new industry knowledge.
B
Develop a friendship with your supervisor.
C
Take coworkers to lunch.
D
Hire a life coach.
17) When applying for a job that has specific job requirements, you should clarify, emphasize, and elaborate on your ability to perform those tasks in your
A
bibliography.
B
cover letter.
C
resume.
D
references.
18) A benefit to preparing and taking your own lunch to work is:
A
it is good for the environment.
B
it promotes workplace morale and culture.
C
it cuts down on time needed for a lunch break.
D
it provides the opportunity to eat healthier.
19) An employer responds positively to Alice's application by calling and asking her to interview in person. Her parent can help her the most by
A
writing a strong reference letter to her potential employer.
B
assuring Alice that she will do great on the interview.
C
purchasing a new ball gown for the interview.
D
asking her mock questions and giving feedback.
20) The sometimes predictable fluctuations in economic activity of one company, such as employment and production, are referred to as:
A
the law of demand.
B
microeconomics.
C
the business cycle.
D
the law of supply.
*select an answer for all questions
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