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In the modern business world, a growing number of interactions between businesses and customers are taking place
Suggestions for new products
experience
The opportunity to create targeted marketing campaigns
Training employees
People
online
corporate culture
having unsatisfied customers
Which of the following types of information does a company need customer input to obtain:
Suggestions for new products
experience
The opportunity to create targeted marketing campaigns
Training employees
People
online
corporate culture
having unsatisfied customers
Our economy has shifted from a service economy to a(n) __________ economy
Suggestions for new products
experience
The opportunity to create targeted marketing campaigns
Training employees
People
online
corporate culture
having unsatisfied customers
Having clear customer relationship management goals before putting a program into place helps businesses to avoid
Suggestions for new products
experience
The opportunity to create targeted marketing campaigns
Training employees
People
online
corporate culture
having unsatisfied customers
Which of the following is a common customer relationship management practice
Suggestions for new products
experience
The opportunity to create targeted marketing campaigns
Training employees
People
online
corporate culture
having unsatisfied customers
What component of customer relationship management often “makes or breaks” a business’s program?
Suggestions for new products
experience
The opportunity to create targeted marketing campaigns
Training employees
People
online
corporate culture
having unsatisfied customers
Which of the following is a benefit of customer relationship management:
Suggestions for new products
experience
The opportunity to create targeted marketing campaigns
Training employees
People
online
corporate culture
having unsatisfied customers
When a business communicates customer-centric values and ideals to its employees on a consistent basis, it is developing its
Suggestions for new products
experience
The opportunity to create targeted marketing campaigns
Training employees
People
online
corporate culture
having unsatisfied customers
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