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What is the first thing you should remember when a caller is very difficult and complaining?
Enunciate clearly
Verbal, written, electronic
Formalize the information sending
Receiver
Research, Specificity, Needs, Strategy
Enclosure notation
You are speaking with a client or potential client
Call to action
In the model of communication, we studied we learned that the main parts where a sender, a message, and a _____________
Enunciate clearly
Verbal, written, electronic
Formalize the information sending
Receiver
Research, Specificity, Needs, Strategy
Enclosure notation
You are speaking with a client or potential client
Call to action
If you are sending something with a letter you should put this at the bottom:
Enunciate clearly
Verbal, written, electronic
Formalize the information sending
Receiver
Research, Specificity, Needs, Strategy
Enclosure notation
You are speaking with a client or potential client
Call to action
Written communication should always conclude with a:
Enunciate clearly
Verbal, written, electronic
Formalize the information sending
Receiver
Research, Specificity, Needs, Strategy
Enclosure notation
You are speaking with a client or potential client
Call to action
The three format/types of Business communication are:
Enunciate clearly
Verbal, written, electronic
Formalize the information sending
Receiver
Research, Specificity, Needs, Strategy
Enclosure notation
You are speaking with a client or potential client
Call to action
In order to be understood on the telephone, a business’s employees should always:
Enunciate clearly
Verbal, written, electronic
Formalize the information sending
Receiver
Research, Specificity, Needs, Strategy
Enclosure notation
You are speaking with a client or potential client
Call to action
What are the four communication styles that are appropriate to use when targeting an audience?
Enunciate clearly
Verbal, written, electronic
Formalize the information sending
Receiver
Research, Specificity, Needs, Strategy
Enclosure notation
You are speaking with a client or potential client
Call to action
Written Business communication is used to:
Enunciate clearly
Verbal, written, electronic
Formalize the information sending
Receiver
Research, Specificity, Needs, Strategy
Enclosure notation
You are speaking with a client or potential client
Call to action
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