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POB Objective 1
Test Description: Objective 1
Instructions: Answer all questions to get your test result.
1) What are the four communication styles that are appropriate to use when targeting an audience?
A
Formative, Process, Impact, outcome
B
Research, Formative, Process, Impact
C
Research, Process, Impact, outcome
D
Research, Specificity, Needs, Strategy
2) What is the first thing you should remember when a caller is very difficult and complaining?
A
You are speaking with your boss
B
You are speaking with your competition
C
You are speaking with a client or potential client
D
You are speaking with your mom
3) What are the five ways to communicate in Business?
A
In Person, Instagram, Letter, phone, memo
B
Facebook, email, letter, phone, memo
C
Tic Tok, in person, phone, letter, memo
D
In Person, Email, Letter, Phone, Memo
4) Business communication involves the
A
Clients
B
Social media
C
Exchange of information
D
Current projects
5) Written communication should always conclude with a:
A
Call to move
B
Call to action
C
Call to vote
D
Call to run
6) The three format/types of Business communication are:
A
Memo, verbal, written
B
Verbal, silence, written
C
Written, social, memo
D
Verbal, written, electronic
7) Joe is a controller when it comes to communication style. If you are communicating with Joe, you should make sure you:
A
Slow down, take your time
B
Present facts and data
C
Ask about his family
D
Get to the point
8) In the model of communication, we studied we learned that the main parts where a sender, a message, and a _____________
A
Receiver
B
Socializer
C
Analyzer
D
Controller
9) Written Business communication is used to:
A
Formalize the information sending
B
Bill someone
C
Send coupons
D
Invite someone to a party
10) In order to be understood on the telephone, a business’s employees should always:
A
Speak rapidly
B
Enunciate clearly
C
Speak from notes
D
Use technical terminology
11) To be able to explain and defend their ideas objectively to others, individuals usually need to have which type of effective skills?
A
Computer
B
Technical
C
Verbal
D
Reading
12) The primary reason the business benefits when salespersons practice good customer relations is that it:
A
Develops repeat customers
B
Segments the business’s market
C
Prevents customer objections
D
Promotes quality service
13) When organizing information to present in a business report, it is effective to:
A
Remain objective
B
Develop an outline
C
Determine the purpose
D
Interpret the data
14) Monitors, Keyboards, and hard drives are examples of computer
A
Standards
B
Networks
C
Language
D
Hardware
15) If you are sending something with a letter you should put this at the bottom:
A
Complimentary close
B
Copy notation
C
Enclosure notation
D
Signature line
*select an answer for all questions
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