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Which of the following is a common way for customers to express their complaints:
causing her/him to lose commission.
Product, personnel, and the business
Loss of sales
Verbally
reputation.
less efficient.
dissatisfaction.
The customer’s purchase was missing a part.
Negative “word of mouth” advertising due to unresolved customer complaints can cost a business its
causing her/him to lose commission.
Product, personnel, and the business
Loss of sales
Verbally
reputation.
less efficient.
dissatisfaction.
The customer’s purchase was missing a part.
Which of the following are the three major areas of customer complaints:
causing her/him to lose commission.
Product, personnel, and the business
Loss of sales
Verbally
reputation.
less efficient.
dissatisfaction.
The customer’s purchase was missing a part.
Which of the following situations could result in a product complaint:
causing her/him to lose commission.
Product, personnel, and the business
Loss of sales
Verbally
reputation.
less efficient.
dissatisfaction.
The customer’s purchase was missing a part.
Which of the following is a potential cost of customer complaints:
causing her/him to lose commission.
Product, personnel, and the business
Loss of sales
Verbally
reputation.
less efficient.
dissatisfaction.
The customer’s purchase was missing a part.
A complaint is any expression of
causing her/him to lose commission.
Product, personnel, and the business
Loss of sales
Verbally
reputation.
less efficient.
dissatisfaction.
The customer’s purchase was missing a part.
Spending a lot of time on customer complaints can cause a business to be
causing her/him to lose commission.
Product, personnel, and the business
Loss of sales
Verbally
reputation.
less efficient.
dissatisfaction.
The customer’s purchase was missing a part.
Customer complaints can affect a salesperson by
causing her/him to lose commission.
Product, personnel, and the business
Loss of sales
Verbally
reputation.
less efficient.
dissatisfaction.
The customer’s purchase was missing a part.
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