A complaint is any expression of

Which of the following is a common way for customers to express their complaints:

Mark is unhappy with the way his new shirt wrinkles, and he shows it to the salesperson. Mark’s complaint is an example of a

Which of the following skills can an employee use to uncover the hidden reason for a customer’s complaint:

Customer complaints can affect a salesperson by

Which of the following is a potential cost of customer complaints:

Negative “word of mouth” advertising due to unresolved customer complaints can cost a business its

Spending a lot of time on customer complaints can cause a business to be

Which of the following are the three major areas of customer complaints:

Which of the following situations could result in a product complaint:

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