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_____ sell products through both brick-and-mortar stores and online sites.
bulk-breaking
Customer service
public relations
value proposition
Relationship
impulse
call center
Multi-channel retailers
_____ is the way in which a business provides services before, during, and after a purchse.
bulk-breaking
Customer service
public relations
value proposition
Relationship
impulse
call center
Multi-channel retailers
A(n) _____ buying decision is when a consumer purchase is made with no planning or research.
bulk-breaking
Customer service
public relations
value proposition
Relationship
impulse
call center
Multi-channel retailers
The process of separating a large quantity of goods into smaller quantities for resale is _____.
bulk-breaking
Customer service
public relations
value proposition
Relationship
impulse
call center
Multi-channel retailers
The _____ is an explanation of the value of a certain product over others that are similar.
bulk-breaking
Customer service
public relations
value proposition
Relationship
impulse
call center
Multi-channel retailers
_____ selling focuses on building long-term relationships with customers.
bulk-breaking
Customer service
public relations
value proposition
Relationship
impulse
call center
Multi-channel retailers
Applying communication skills that promote goodwill between a business and the public is called _____.
bulk-breaking
Customer service
public relations
value proposition
Relationship
impulse
call center
Multi-channel retailers
An office that is set up for the purpose of receiving and making customer calls for an organization is called a _____.
bulk-breaking
Customer service
public relations
value proposition
Relationship
impulse
call center
Multi-channel retailers
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