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Customers who purchase fashion items quickly are classified as which type of customer?
Characteristics necessary for positive customer relations
active listening
active listening skills.
Knows exactly what he/she wants and why
Translating product features into benefits
Decided
Merchandise
compensation
Dan receives pay and benefits for his work accomplished. Which consideration is he receiving?
Characteristics necessary for positive customer relations
active listening
active listening skills.
Knows exactly what he/she wants and why
Translating product features into benefits
Decided
Merchandise
compensation
A salesperson assists a customer with the purchase of a dress. She explains to the customer that the vertical stripes help make people look taller. This is an example of which action?
Characteristics necessary for positive customer relations
active listening
active listening skills.
Knows exactly what he/she wants and why
Translating product features into benefits
Decided
Merchandise
compensation
When a person provides the speaker with feedback indicating the message has been received and is understood, he/she is demonstrating:
Characteristics necessary for positive customer relations
active listening
active listening skills.
Knows exactly what he/she wants and why
Translating product features into benefits
Decided
Merchandise
compensation
An example of verbal communication is:
Characteristics necessary for positive customer relations
active listening
active listening skills.
Knows exactly what he/she wants and why
Translating product features into benefits
Decided
Merchandise
compensation
Courtesy, interest, helpfulness, and tolerance are which essential expectations of sales associates?
Characteristics necessary for positive customer relations
active listening
active listening skills.
Knows exactly what he/she wants and why
Translating product features into benefits
Decided
Merchandise
compensation
A decided customer displays which characteristic?
Characteristics necessary for positive customer relations
active listening
active listening skills.
Knows exactly what he/she wants and why
Translating product features into benefits
Decided
Merchandise
compensation
Mike approached a customer looking at men’s dress suits and said, “These are on sale for 20% off for the next three days.” Which sales approach is Mike using?
Characteristics necessary for positive customer relations
active listening
active listening skills.
Knows exactly what he/she wants and why
Translating product features into benefits
Decided
Merchandise
compensation
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