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An example of verbal communication is:
active listening skills.
active listening
Decided
Merchandise
compensation
Characteristics necessary for positive customer relations
“Good afternoon, Ms. Edwards.”
Translating product features into benefits
A salesperson assists a customer with the purchase of a dress. She explains to the customer that the vertical stripes help make people look taller. This is an example of which action?
active listening skills.
active listening
Decided
Merchandise
compensation
Characteristics necessary for positive customer relations
“Good afternoon, Ms. Edwards.”
Translating product features into benefits
Customers who purchase fashion items quickly are classified as which type of customer?
active listening skills.
active listening
Decided
Merchandise
compensation
Characteristics necessary for positive customer relations
“Good afternoon, Ms. Edwards.”
Translating product features into benefits
When a person provides the speaker with feedback indicating the message has been received and is understood, he/she is demonstrating:
active listening skills.
active listening
Decided
Merchandise
compensation
Characteristics necessary for positive customer relations
“Good afternoon, Ms. Edwards.”
Translating product features into benefits
Dan receives pay and benefits for his work accomplished. Which consideration is he receiving?
active listening skills.
active listening
Decided
Merchandise
compensation
Characteristics necessary for positive customer relations
“Good afternoon, Ms. Edwards.”
Translating product features into benefits
Mike approached a customer looking at men’s dress suits and said, “These are on sale for 20% off for the next three days.” Which sales approach is Mike using?
active listening skills.
active listening
Decided
Merchandise
compensation
Characteristics necessary for positive customer relations
“Good afternoon, Ms. Edwards.”
Translating product features into benefits
An example of the greeting approach used in the retail selling process is:
active listening skills.
active listening
Decided
Merchandise
compensation
Characteristics necessary for positive customer relations
“Good afternoon, Ms. Edwards.”
Translating product features into benefits
Courtesy, interest, helpfulness, and tolerance are which essential expectations of sales associates?
active listening skills.
active listening
Decided
Merchandise
compensation
Characteristics necessary for positive customer relations
“Good afternoon, Ms. Edwards.”
Translating product features into benefits
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