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Fashion 5.0
Test Description: Fashion 5.0
Instructions: Answer all questions to get your test result.
1) An example of the greeting approach used in the retail selling process is:
A
“May I help you find a certain size?”
B
“We have a great selection of leather handbags.”
C
“Good afternoon, Ms. Edwards.”
D
“Which sweater do you like best?”
2) Dan receives pay and benefits for his work accomplished. Which consideration is he receiving?
A
commission
B
sales quotas
C
compensation
D
insurance
3) A salesperson assists a customer with the purchase of a dress. She explains to the customer that the vertical stripes help make people look taller. This is an example of which action?
A
Questioning to determine customer needs
B
Actively involving the customer in the presentation
C
Allowing the salesperson to express her opinion
D
Translating product features into benefits
4) Courtesy, interest, helpfulness, and tolerance are which essential expectations of sales associates?
A
Free services offered by many companies as a way to encourage sales
B
Verbal communication skills
C
Characteristics necessary for positive customer relations
D
Incentives to build employee relations
5) A decided customer displays which characteristic?
A
Needs the salesperson to make recommendations
B
Wants to browse
C
Has a need but has not identified a product to meet that need
D
Knows exactly what he/she wants and why
6) Nordstrom department store distinguishes itself from other department stores by providing exceptional service and exceeding customer’s expectations. Nordstrom uses which type of selling?
A
Customer-oriented
B
sales oriented
C
High pressured
D
Communication
7) When a person provides the speaker with feedback indicating the message has been received and is understood, he/she is demonstrating:
A
unethical behavior
B
standards
C
the utility principle.
D
active listening skills.
8) Customers who purchase fashion items quickly are classified as which type of customer?
A
casual
B
undecided
C
Decided
D
emotional
9) Mike approached a customer looking at men’s dress suits and said, “These are on sale for 20% off for the next three days.” Which sales approach is Mike using?
A
combination
B
greeting
C
Merchandise
D
Opening
10) An example of verbal communication is:
A
hand gestures
B
eye contact.
C
facial expressions.
D
active listening
*select an answer for all questions
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