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A leader’s willingness to take credit and blame for his/her actions is called:
Nonverbal communication
use I messages.
memorandum.
reading
write the message down.
accountability.
communicate with the coworker to seek a solution.
identify oneself and the company.
When taking a telephone message at the workplace, it is best for the person to:
Nonverbal communication
use I messages.
memorandum.
reading
write the message down.
accountability.
communicate with the coworker to seek a solution.
identify oneself and the company.
When answering the phone at work, it is appropriate to:
Nonverbal communication
use I messages.
memorandum.
reading
write the message down.
accountability.
communicate with the coworker to seek a solution.
identify oneself and the company.
Which often has the most effect on the understanding of a spoken message?
Nonverbal communication
use I messages.
memorandum.
reading
write the message down.
accountability.
communicate with the coworker to seek a solution.
identify oneself and the company.
When a conflict arises between two coworkers, the best solution is to:
Nonverbal communication
use I messages.
memorandum.
reading
write the message down.
accountability.
communicate with the coworker to seek a solution.
identify oneself and the company.
The words To, From, Date, and Subject appear in the heading of a:
Nonverbal communication
use I messages.
memorandum.
reading
write the message down.
accountability.
communicate with the coworker to seek a solution.
identify oneself and the company.
Communication skills include:
Nonverbal communication
use I messages.
memorandum.
reading
write the message down.
accountability.
communicate with the coworker to seek a solution.
identify oneself and the company.
When speaking to someone at work about a conflict:
Nonverbal communication
use I messages.
memorandum.
reading
write the message down.
accountability.
communicate with the coworker to seek a solution.
identify oneself and the company.
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