For the employee, teamwork usually results in:

When a conflict arises between two coworkers, the best solution is to:

When speaking to someone at work about a conflict:

Communication skills include:

Which often has the most effect on the understanding of a spoken message?

Most ethics problems in the workplace involve:

When taking a telephone message at the workplace, it is best for the person to:

The words To, From, Date, and Subject appear in the heading of a:

A leader’s willingness to take credit and blame for his/her actions is called:

When answering the phone at work, it is appropriate to:

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