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Career Management Test 1.02
Test Description: CM 1.02
Instructions: Answer all questions to get your test result.
1) For the employee, teamwork usually results in:
A
increased morale.
B
loss of communication.
C
greater insurance coverage.
D
lower self-esteem.
2) When a conflict arises between two coworkers, the best solution is to:
A
avoid the coworker altogether.
B
go directly to the supervisor without first discussing the problem.
C
fight it out with the coworker after work.
D
communicate with the coworker to seek a solution.
3) When speaking to someone at work about a conflict:
A
use you messages.
B
use I messages.
C
try to embarrass him/her.
D
talk to him/her in front of other people.
4) Communication skills include:
A
math
B
reading
C
health
D
science
5) Which often has the most effect on the understanding of a spoken message?
A
What is said
B
Voice tone
C
Nonverbal communication
D
What is heard
6) Most ethics problems in the workplace involve:
A
punctuality.
B
dishonesty.
C
confidentiality.
D
loyalty
7) When taking a telephone message at the workplace, it is best for the person to:
A
tell the message to someone.
B
write the message down.
C
tell the caller to call back later.
D
rely on his/her memory.
8) The words To, From, Date, and Subject appear in the heading of a:
A
memorandum.
B
business letter.
C
table of contents.
D
newsletter.
9) A leader’s willingness to take credit and blame for his/her actions is called:
A
vision.
B
accountability.
C
empathy.
D
decisiveness.
10) When answering the phone at work, it is appropriate to:
A
chew gum.
B
use slang terms.
C
identify oneself and the company.
D
place the caller on hold immediately.
*select an answer for all questions
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