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What is the second step of the Setup Phase when the guest buys?
After writing the ticket, review the order to make sure I have the correct customer and product information
Thank the guest for taking the time to stop in
Calling the customer gives you a chance to mention our Refer A Friend program again
Invite and give an incentive for the guest to come back and purchase with us
Review our guarantees policies and set up the expectation that it takes 60-100 days for the mattress to fully break in
Set up the guests future shopping experience with other retailers
We have the opportunity to pitch our Refer A Friend program, giving an actual incentive to the guest to send referrals in
All answers shown are correct
What important step can we take to ensure everything goes smoothly after the Setup in the case the guest buys?
After writing the ticket, review the order to make sure I have the correct customer and product information
Thank the guest for taking the time to stop in
Calling the customer gives you a chance to mention our Refer A Friend program again
Invite and give an incentive for the guest to come back and purchase with us
Review our guarantees policies and set up the expectation that it takes 60-100 days for the mattress to fully break in
Set up the guests future shopping experience with other retailers
We have the opportunity to pitch our Refer A Friend program, giving an actual incentive to the guest to send referrals in
All answers shown are correct
The first step in the Setup Phase if the guest buys is to
After writing the ticket, review the order to make sure I have the correct customer and product information
Thank the guest for taking the time to stop in
Calling the customer gives you a chance to mention our Refer A Friend program again
Invite and give an incentive for the guest to come back and purchase with us
Review our guarantees policies and set up the expectation that it takes 60-100 days for the mattress to fully break in
Set up the guests future shopping experience with other retailers
We have the opportunity to pitch our Refer A Friend program, giving an actual incentive to the guest to send referrals in
All answers shown are correct
Why do follow-up calls help you build a customer base?
After writing the ticket, review the order to make sure I have the correct customer and product information
Thank the guest for taking the time to stop in
Calling the customer gives you a chance to mention our Refer A Friend program again
Invite and give an incentive for the guest to come back and purchase with us
Review our guarantees policies and set up the expectation that it takes 60-100 days for the mattress to fully break in
Set up the guests future shopping experience with other retailers
We have the opportunity to pitch our Refer A Friend program, giving an actual incentive to the guest to send referrals in
All answers shown are correct
Why does the Setup Phase provide us the opportunity to acquire additional guests apart from the one we're closing?
After writing the ticket, review the order to make sure I have the correct customer and product information
Thank the guest for taking the time to stop in
Calling the customer gives you a chance to mention our Refer A Friend program again
Invite and give an incentive for the guest to come back and purchase with us
Review our guarantees policies and set up the expectation that it takes 60-100 days for the mattress to fully break in
Set up the guests future shopping experience with other retailers
We have the opportunity to pitch our Refer A Friend program, giving an actual incentive to the guest to send referrals in
All answers shown are correct
What is our second step in the Setup Phase if the guest does not buy?
After writing the ticket, review the order to make sure I have the correct customer and product information
Thank the guest for taking the time to stop in
Calling the customer gives you a chance to mention our Refer A Friend program again
Invite and give an incentive for the guest to come back and purchase with us
Review our guarantees policies and set up the expectation that it takes 60-100 days for the mattress to fully break in
Set up the guests future shopping experience with other retailers
We have the opportunity to pitch our Refer A Friend program, giving an actual incentive to the guest to send referrals in
All answers shown are correct
Towards the end of the Setup Phase, whether the guest purchases or not, we should always
After writing the ticket, review the order to make sure I have the correct customer and product information
Thank the guest for taking the time to stop in
Calling the customer gives you a chance to mention our Refer A Friend program again
Invite and give an incentive for the guest to come back and purchase with us
Review our guarantees policies and set up the expectation that it takes 60-100 days for the mattress to fully break in
Set up the guests future shopping experience with other retailers
We have the opportunity to pitch our Refer A Friend program, giving an actual incentive to the guest to send referrals in
All answers shown are correct
What is the first step in the Setup Phase if the guest does not buy?
After writing the ticket, review the order to make sure I have the correct customer and product information
Thank the guest for taking the time to stop in
Calling the customer gives you a chance to mention our Refer A Friend program again
Invite and give an incentive for the guest to come back and purchase with us
Review our guarantees policies and set up the expectation that it takes 60-100 days for the mattress to fully break in
Set up the guests future shopping experience with other retailers
We have the opportunity to pitch our Refer A Friend program, giving an actual incentive to the guest to send referrals in
All answers shown are correct
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