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What is the first step in the Setup Phase if the guest does not buy?
Set up the guests future shopping experience with other retailers
Write out a personalized thank you card
After writing the ticket, review the order to make sure I have the correct customer and product information
All answers shown are correct
Review our guarantees policies and set up the expectation that it takes 60-100 days for the mattress to fully break in
Invite and give an incentive for the guest to come back and purchase with us
Ask about dimensions of the guest's home, room, and discuss product size as well as height
Thank the guest for taking the time to stop in
As part of our moments of truth, we should always do what after closing a sale?
Set up the guests future shopping experience with other retailers
Write out a personalized thank you card
After writing the ticket, review the order to make sure I have the correct customer and product information
All answers shown are correct
Review our guarantees policies and set up the expectation that it takes 60-100 days for the mattress to fully break in
Invite and give an incentive for the guest to come back and purchase with us
Ask about dimensions of the guest's home, room, and discuss product size as well as height
Thank the guest for taking the time to stop in
Towards the end of the Setup Phase, whether the guest purchases or not, we should always
Set up the guests future shopping experience with other retailers
Write out a personalized thank you card
After writing the ticket, review the order to make sure I have the correct customer and product information
All answers shown are correct
Review our guarantees policies and set up the expectation that it takes 60-100 days for the mattress to fully break in
Invite and give an incentive for the guest to come back and purchase with us
Ask about dimensions of the guest's home, room, and discuss product size as well as height
Thank the guest for taking the time to stop in
What is the second step of the Setup Phase when the guest buys?
Set up the guests future shopping experience with other retailers
Write out a personalized thank you card
After writing the ticket, review the order to make sure I have the correct customer and product information
All answers shown are correct
Review our guarantees policies and set up the expectation that it takes 60-100 days for the mattress to fully break in
Invite and give an incentive for the guest to come back and purchase with us
Ask about dimensions of the guest's home, room, and discuss product size as well as height
Thank the guest for taking the time to stop in
The first step in the Setup Phase if the guest buys is to
Set up the guests future shopping experience with other retailers
Write out a personalized thank you card
After writing the ticket, review the order to make sure I have the correct customer and product information
All answers shown are correct
Review our guarantees policies and set up the expectation that it takes 60-100 days for the mattress to fully break in
Invite and give an incentive for the guest to come back and purchase with us
Ask about dimensions of the guest's home, room, and discuss product size as well as height
Thank the guest for taking the time to stop in
What important step can we take to ensure everything goes smoothly after the Setup in the case the guest buys?
Set up the guests future shopping experience with other retailers
Write out a personalized thank you card
After writing the ticket, review the order to make sure I have the correct customer and product information
All answers shown are correct
Review our guarantees policies and set up the expectation that it takes 60-100 days for the mattress to fully break in
Invite and give an incentive for the guest to come back and purchase with us
Ask about dimensions of the guest's home, room, and discuss product size as well as height
Thank the guest for taking the time to stop in
What is our second step in the Setup Phase if the guest does not buy?
Set up the guests future shopping experience with other retailers
Write out a personalized thank you card
After writing the ticket, review the order to make sure I have the correct customer and product information
All answers shown are correct
Review our guarantees policies and set up the expectation that it takes 60-100 days for the mattress to fully break in
Invite and give an incentive for the guest to come back and purchase with us
Ask about dimensions of the guest's home, room, and discuss product size as well as height
Thank the guest for taking the time to stop in
How can we prevent delivery issues during the Setup Phase if a guest buys?
Set up the guests future shopping experience with other retailers
Write out a personalized thank you card
After writing the ticket, review the order to make sure I have the correct customer and product information
All answers shown are correct
Review our guarantees policies and set up the expectation that it takes 60-100 days for the mattress to fully break in
Invite and give an incentive for the guest to come back and purchase with us
Ask about dimensions of the guest's home, room, and discuss product size as well as height
Thank the guest for taking the time to stop in
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