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When presented with an objection to our close, what should we always assume?
The objection is merely a request for more information and may not even be a true objection
When the guest answers yes to our hypothetical question
Find a product that solves the needs of the guest for comfort and price
Narrow down the selection to one product and ask the guest to buy
empathize with the guest
repeating back the true objection to confirm understanding and that we've heard the guest correctly
All answers shown are correct
anticipate the objection and empathize with the guest
What are some moments of truth for the Solve Phase of the FirmFive Buying Process?
The objection is merely a request for more information and may not even be a true objection
When the guest answers yes to our hypothetical question
Find a product that solves the needs of the guest for comfort and price
Narrow down the selection to one product and ask the guest to buy
empathize with the guest
repeating back the true objection to confirm understanding and that we've heard the guest correctly
All answers shown are correct
anticipate the objection and empathize with the guest
What do we do when the guest says no to our hypothetical question and gives us a new objection?
The objection is merely a request for more information and may not even be a true objection
When the guest answers yes to our hypothetical question
Find a product that solves the needs of the guest for comfort and price
Narrow down the selection to one product and ask the guest to buy
empathize with the guest
repeating back the true objection to confirm understanding and that we've heard the guest correctly
All answers shown are correct
anticipate the objection and empathize with the guest
The purpose of the Solve Phase is to
The objection is merely a request for more information and may not even be a true objection
When the guest answers yes to our hypothetical question
Find a product that solves the needs of the guest for comfort and price
Narrow down the selection to one product and ask the guest to buy
empathize with the guest
repeating back the true objection to confirm understanding and that we've heard the guest correctly
All answers shown are correct
anticipate the objection and empathize with the guest
What is the first step we take when presented with an objection
The objection is merely a request for more information and may not even be a true objection
When the guest answers yes to our hypothetical question
Find a product that solves the needs of the guest for comfort and price
Narrow down the selection to one product and ask the guest to buy
empathize with the guest
repeating back the true objection to confirm understanding and that we've heard the guest correctly
All answers shown are correct
anticipate the objection and empathize with the guest
When do we know we have a true objection?
The objection is merely a request for more information and may not even be a true objection
When the guest answers yes to our hypothetical question
Find a product that solves the needs of the guest for comfort and price
Narrow down the selection to one product and ask the guest to buy
empathize with the guest
repeating back the true objection to confirm understanding and that we've heard the guest correctly
All answers shown are correct
anticipate the objection and empathize with the guest
We can move on in the Solve Phase process once we've determine we have a true objection to
The objection is merely a request for more information and may not even be a true objection
When the guest answers yes to our hypothetical question
Find a product that solves the needs of the guest for comfort and price
Narrow down the selection to one product and ask the guest to buy
empathize with the guest
repeating back the true objection to confirm understanding and that we've heard the guest correctly
All answers shown are correct
anticipate the objection and empathize with the guest
What is the first step of the Solve Phase in the FirmFive Buying Process?
The objection is merely a request for more information and may not even be a true objection
When the guest answers yes to our hypothetical question
Find a product that solves the needs of the guest for comfort and price
Narrow down the selection to one product and ask the guest to buy
empathize with the guest
repeating back the true objection to confirm understanding and that we've heard the guest correctly
All answers shown are correct
anticipate the objection and empathize with the guest
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