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If the guest has indeed chosen his/her product but wants to wait to buy, you should
anticipate the objection and empathize with the guest
Find a product that solves the needs of the guest for comfort and price
create urgency by providing a unique reason or incentive to buy today
The objection is merely a request for more information and may not even be a true objection
empathize with the guest
repeating back the true objection to confirm understanding and that we've heard the guest correctly
When the guest answers yes to our hypothetical question
All answers shown are correct
The purpose of the Solve Phase is to
anticipate the objection and empathize with the guest
Find a product that solves the needs of the guest for comfort and price
create urgency by providing a unique reason or incentive to buy today
The objection is merely a request for more information and may not even be a true objection
empathize with the guest
repeating back the true objection to confirm understanding and that we've heard the guest correctly
When the guest answers yes to our hypothetical question
All answers shown are correct
We can move on in the Solve Phase process once we've determine we have a true objection to
anticipate the objection and empathize with the guest
Find a product that solves the needs of the guest for comfort and price
create urgency by providing a unique reason or incentive to buy today
The objection is merely a request for more information and may not even be a true objection
empathize with the guest
repeating back the true objection to confirm understanding and that we've heard the guest correctly
When the guest answers yes to our hypothetical question
All answers shown are correct
When presented with an objection to our close, what should we always assume?
anticipate the objection and empathize with the guest
Find a product that solves the needs of the guest for comfort and price
create urgency by providing a unique reason or incentive to buy today
The objection is merely a request for more information and may not even be a true objection
empathize with the guest
repeating back the true objection to confirm understanding and that we've heard the guest correctly
When the guest answers yes to our hypothetical question
All answers shown are correct
What is the first step we take when presented with an objection
anticipate the objection and empathize with the guest
Find a product that solves the needs of the guest for comfort and price
create urgency by providing a unique reason or incentive to buy today
The objection is merely a request for more information and may not even be a true objection
empathize with the guest
repeating back the true objection to confirm understanding and that we've heard the guest correctly
When the guest answers yes to our hypothetical question
All answers shown are correct
When do we know we have a true objection?
anticipate the objection and empathize with the guest
Find a product that solves the needs of the guest for comfort and price
create urgency by providing a unique reason or incentive to buy today
The objection is merely a request for more information and may not even be a true objection
empathize with the guest
repeating back the true objection to confirm understanding and that we've heard the guest correctly
When the guest answers yes to our hypothetical question
All answers shown are correct
What do we do when the guest says no to our hypothetical question and gives us a new objection?
anticipate the objection and empathize with the guest
Find a product that solves the needs of the guest for comfort and price
create urgency by providing a unique reason or incentive to buy today
The objection is merely a request for more information and may not even be a true objection
empathize with the guest
repeating back the true objection to confirm understanding and that we've heard the guest correctly
When the guest answers yes to our hypothetical question
All answers shown are correct
What are some moments of truth for the Solve Phase of the FirmFive Buying Process?
anticipate the objection and empathize with the guest
Find a product that solves the needs of the guest for comfort and price
create urgency by providing a unique reason or incentive to buy today
The objection is merely a request for more information and may not even be a true objection
empathize with the guest
repeating back the true objection to confirm understanding and that we've heard the guest correctly
When the guest answers yes to our hypothetical question
All answers shown are correct
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